| Responsive | | The company is extremely prompt in responding to inquiries. I had a number of email transactions with a representative and the response time was almost instantaneous. I could not have asked for better performance.
The transport driver was courte... [ More ] |
| |
| A Across USA Auto Transport Review | | I would definitely recomment this company to my friends and use them again to move any vehicles in the future. After the wedding, we shipped my daughter's car from Virginia to the far northwest corner of Washington state. It arrived in perfect con... [ More ] |
|  | | Helen | | 7/28/2010 9:32:00 PM |
|
| vehicle moving BROKER | | I got this transport broker on referral from a friend who had recently moved. They are rated A+ by the BBB and tout that fact heavily. Only when my job was assigned did I realize they are BROKERS, not the movers, and the company they gave the job t... [ More ] | | Almost all the companies on this site are brokers. [ view ] |
| |
| great | | I am very pleased and satisfied by A Across USA Auto Transport. The price was good. The contacts by phone and email were informative and honest. The trucking company that transported the car was helpful. We were able to be in contact with the driv... [ More ] |
| | | Martha Alston | | 7/20/2010 11:01:00 AM |
|
| Trouble free service | | I have moved several cars during the last few years. This was by far the best service I have ever received. I recommend Across USA to anyone that needs reliable service. The last carrier I used offered to pay me for a 5 star rating. The service w... [ More ] |
| | | Pete | | 6/25/2010 12:10:00 PM |
|
| Another good job!! | | I have used Across USA a few times before and they've done another great job. I contacted them on 6/8 to move my car to New Jersey, they picked up the vehicle within three days and delivered eight days later. Corey, the salesman who helped me with ... [ More ] |
| | | Chris Fanning | | 6/25/2010 10:57:00 AM |
|
| Auto transporting made easy!! | | I contacted Across USA to move my car from Florida to Colorado earlier this month. I was given a good price that was very competitive. Ryan, my salesman, contacted me as soon as he had my vehicle scheduled onto a carrier and the carrier picked up m... [ More ] |
| | | Kyle Marzo | | 6/23/2010 1:42:00 PM |
|
| Horrible Service and contract | | First off, make sure that you read the contract that states that they will not be responsible for any damage, liquid, vandelism or theft of any sort clause#17.
This service was the absolute worst service I have encountered ever. I made my car avail... [ More ] | | This order was done last year. The complaint is against the carrier because there was fluid leaked that leaked on the car. All brokers and carriers have a disclaimer for leaking fluids. See below:
The Carrier will not be responsible for damage caused by leaking fluids, battery acids, cooling system antifreeze, rock chips, acts of God, vandalism, damage caused by freezing of cooling system and/or batteries, mechanical functions (including alarms), alignment, suspension, exhaust assembly, antennas that do not retract to within three inches of vehicle body, windshields that crack due to previous existing chips or extreme changes in weather conditions, convertible tops that are loose, torn, or have visible wear, vehicle caps, masks, bras or any other type of canvas material covering.
Also Jane said she didn't know we were a broker. In the first paragraph of our email the following is stated:
We are a family owned and operated transport brokerage.
For Jane to blame us for this is like blaming your travel agent if the airline looses your luggage. [ view ] |
| |
| Car move | | I had agreat experience, everything went fast, great communication, highly reccommend. Shipped from Hawaii to Texas without any problems, car in great condition [ View ] |
| | | Brendan | | 6/18/2010 2:53:00 AM |
|
| Thanks - great comfortable experience | | A Across USA did a great job moving my daughters vehicle from California to Ohio. Their customer service representative was very professional and helpful with some of the small details I needed. I was notified as stated before pickup. Actual vehicle ... [ More ] |
| |
| Auto Transport | | This was my first time using an auto transport company. I was bombarded with many quotes and e-mails from many companies, but this one felt right. I went with my gut feeling and not only was the quote generally lower than the rest, any questions I ha... [ More ] |
| |
| Awesome Company! | | I used Across USA Auto Transport to move my car from Florida to Arizona and had a wonderful experience. I had never done this before so was very nervous, but my salesman, Ryan, was extremely helpful and guided me through the whole process which was ... [ More ] |
| | | June Kindleson | | 5/19/2010 2:17:00 PM |
|
| Before You Move Your Car...Read This First! | | I honestly could not imagine a more frustrating experience with an auto transportation company than this. I purchased a BMW on March 30th...the car was located in Tucson, Arizona (I live in NY). The week before, anticipating that I may indeed purchas... [ More ] | | Mr. David Wheelock is correct that we were unable to move his car for over a month. He called us every week and we told him that we couldn't find a carrier as it was extremely busy coming out of Arizona. He also contacted us by email several times during that time. We added our commission to the carrier pay to try and make it more attractive, but still were unable to move it. We suggested on at least 4 occasions that he should see if he could find someone else to move it as we had done all that we could. He insisted that we had to do it and was uninterested in adding any money. We said we would continue trying. Why did Mr. Wheelock not try another company? I am sure he did, without any success. Why else would he fly down and drive it home? I'm also sure he gave the other companies the same kind of review. There were several hundred cars coming out of Arizona at the time. Many of them well past their scheduled pick up dates. Mr. Wheelock's deposit was refunded immediately upon cancellation.
FYI the following was in Mr. Wheelock's contract:
4. There are situations where we are unable to find a carrier to move a vehicle. If for any reason we are unable to schedule your vehicle, any monies that we have received are fully refundable. However, we will continue to schedule it until we are advised otherwise.
We do all we can to move every vehicle, but as with every company we do not have a perfect record. Last year we moved over 95% of our orders. I doubt that any other company can say the same.
Across USA Auto Transport [ view ] |
|  | | Dave | | 5/17/2010 11:05:00 AM |
|
| 2010 Jeep Wrangler | | This was my first time to use an auto transport company. It was after much research that i decided to go with A Across USA. Corey was very helpful explaining the process. My first available pick up date was May 1st. My new Jeep was picked up from... [ More ] |
| | | Stephanie | | 5/5/2010 12:26:00 AM |
|
| Rip Off.....Beware | | Talked to RYAN SIKORA and gave my deposit on the 19th of April. Scheduled Pick up on April 30. 3 Days before the scheduled pick up, I called Ryan asking him if they have assigned a carrier for the shipment. He told me, he will send me an email if the... [ More ] | | To be honest, most of what Mr. Moselina had to say was not far from the truth. However, when he placed the order the following was part of the contract:
Try to give us at least a 3 day window to pick up your vehicle. (This means that your vehicle should be available for a 3 day time period.) It doesn’t mean that you have to stay home for 3 days. THIS WINDOW IS NOT GUARANTEED. Please have an alternate person to release you vehicle should there be a delay.
It also said the following:
The deposit (broker fee) for your transport is fully refundable until your vehicle has been scheduled on a Carrier. Cancellation of order must be in writing by e-mail or fax.
When he placed the order the following email was sent to him. It read as follows:
We understand that your 2009 Toyota Prius will be available for pickup on or after 4/30/2010. Be sure to have an alternate pick up contact should we be unable to meet your pick up window.
Mr. Moselina never cancelled the order by e-mail or fax. Mr Moselina didn't have an alternate person to release his vehicle. If he had cancelled before the scheduling he would have been refunded. Mr. Moselina thinks he can make his own rules. Unfortunately all carriers run into delays at times. That is why our window is not guaranteed. A 2 or 3 day delay is not uncommon in the transport business.
Finally, Mr.Moselina was never told by me that he was on his own. That is an outright lie! His car would have been picked up on 5/5 or 5/6 if he had not gone with another carrier. That is a 2-3 day delay.
Sincerely,
Jack Deinum [ view ] |
| |
| Transport TX-AZ | | This company did an amazing job. The entire process was simple, well-explained, and went better than expected. The price was lower than most which made me question the service. Then I researched the company on the BBB website and saw the A+ rating... [ More ] |
| |
| BMW Transportation by AAcross | | This makes the fourth time I have used AAcross and the first time there has been an incident. Brett provides first rate customer service. Follows up exactly when he says he will and makes his company shine.
I scheduled a pickup for my vehicle an... [ More ] |
| | | Mr. Smith | | 4/4/2010 9:18:00 PM |
|
| Overall Comment | | This is the first time that I have
> had a vehicle shipped, and it was not painful at all. I will use your
> company in the future when I need to have another vehicle shipped.
[ View ] |
| |
| Great Car Transport Service! I highly recommend! | | I worked with Ryan in the Florida office. He was polite, professional, and efficient. Twenty minutes after our conversation, I received a call from a driver, who was in "my area" and would be at my house within 1 1/2 hours to pick up my car... [ More ] |
| |
| shipping p/u truck from ga. to wa. | | we shipped a 2008 chevy colorado p/u from the north georgia area to mcchord afb, tacoma,wa. to our son who is a stationed there. we used an enclosed trailer. i am happy to report that everything about this was flawless. good company. also, the trucki... [ More ] |
| | | J dean | | 2/10/2010 3:55:00 PM |
|
| Lex us SC 430 From FL to CT | | We wanted our Lexus shipped from FL to CT. Corey was GREAT! He provided a reasonable quote to ship (much more reasonable than some of the other companies we researched). The customer service I received was outstanding! Anytime I had a question wi... [ More ] |
| | | Tracy | | 1/28/2010 10:58:00 AM |
|
| 66 VW Bug Transport | | Ryan! Great job. Our Bug was picked up on Monday and delivered to us safe and sound i n perfect condition on Tuesday at 1:30 PM The driver called us to notify us that he would be here in an hour and a half, he placed the car right on the drive way ... [ More ] |
| |
| Reliable delivery arrangements | | A Across USA arranged for pick-up and delivery by AAA Plus Auto Movers. Since that company provided polite and efficient on-time service, A Across USA deserves credit for making that choice.
The fee ($175) charged by A Across USA for its service w... [ More ] |
| | | howard young | | 1/3/2010 12:42:00 AM |
|
| I recommend | | I would use this company again if I had to ship my car. Corey was really nice and knowledgeable on the phone. My first available pick up date was the 13 and it was picked up on the 15th. It was later than I would have liked as I wasn't even there to ... [ More ] |
| |
| The service is great! | | I received my car last night with no issues. Other than the car being dirty from making a 1700 mile trip, my car was fine. I called on a Thursday afternoon, my car was picked up Friday morning and arrived here to my house on Monday evening. Very pr... [ More ] |
| |
| On time in spite of problems with my car | | This was my first time shipping. These guys were $5 above the lowest of the many bids I received, over $100 below the highest. Their BBB rating meant a lot to me. They picked up my car within a week of my order being placed.
A problem develop... [ More ] |
| | | John | | 11/18/2009 1:21:00 AM |
|
| The service I received with auto transport | | I used this auto transport with much skepticism. I was told that if I used a service for less than $900 offered to pick up & deliver my car some 2,000 away, it was likely I would be ripped off. I am a college student studying in California, I s... [ More ] |
| |
| Transport from FL to IL | | The service was superb and the cost was a few hundred dollars less than other carriers called.
Very professional! The drivers were on-time, provided their cell phone numbers and delivered the car a day early.
[ View ] |
| |
| A Across USA Auto Transport | | Excellent communication between the company and myself. Order setup and placement was very easy.
The transport driver kept me informed of his progress, location, and approximate delivery time. He was at the delivery location within minutes of hi... [ More ] |
| |
| review | | RESPONDED TO ALL QUESTIONS EMAILED - PICK-UP AND DELIVERY WELL WITH IN TIME ALLOCATED - VEHICLE WAS COLORED ' RED' WHEN PICKED UP, SAME ' RED' COLOR WHEN DELIVERED - [ View ] |
| |
| Re: 1972 Corvette | | We ordered our corvette to be picked up on Sept. 8th in Tampa, florida and thought it might be several days before it arrived just south of Chicago, Il.....it was indeed picked up the morning of the 8th...and it was delivered the evening of the 9th!!... [ More ] |
| | | D. P. | | 9/10/2009 7:42:00 AM |
|
| THANK YOU THANK YOU | | This is the first time I've used a transport service and was extremely pleased with the service and timeliness of the move. The driver arrived a day earlier than we expected but called first to make an appointment and was in front of the house at the... [ More ] |
| |
| Remarkable service | | My note to Jack: Just a note to say thank you for excellent service both at your end and by Pioneer.
Car delivered both ways in 6 days without a hitch. Would clearly recommend both companies for outstanding service and a seamless experience.
The... [ More ] |
| |
| Next day delivery | | Great service. The car was picked up on the exact date I requested. The truck driver was friendly and helpful. Best of all the car arrived the very next day. Highly recomended, I would use again. Thanks. [ View ] |
| | | A Prado | | 8/8/2009 10:53:00 PM |
|
| Transporting my vehiclel | | A big thanks to G & C Transport, they were the actual transportation company that was dispatched. It was a big truck and we have some small streets in our neighborhood but the driver, Brian, manuerved everything and dropped the car "door to ... [ More ] |
| |
| Land and sea transport | | There can be no better service expected than what preformed by this company.
Corey took the responsibility of doing his job well,shipping my car and advising me
with the status as it progressed, If ever I were to ship another vehicle
I would not... [ More ] |
| |
| Vehicle Transport | | My overall rating for this company is exceptional. Upon contacting this company, I was not actually promised a date of pick up. However, I was assured that dispatch would be in touch with me when a tranporter was located. I enter a contract and my v... [ More ] |
| |
| Transport from Orlando to Phoenix | | Having transported our VW Beetle several times fro AZ to Fl in the past, I didn't know what to do when the company I previously used had gone out of business. I had to now start that stressful process of finding a new transport company. I chose... [ More ] |
| | | Alice | | 7/30/2009 10:27:00 PM |
|
| Recommending to all my friends & family!! | | This was not my first time shipping a vehicle, but it was definitely the best. My vehicle was picked up on the first day of my three day window. The transport time going from coast to coast was only seven days, which was great because my boyfriend ... [ More ] |
| | | Kim Beverly | | 7/17/2009 10:46:00 AM |
|
| Great experience!! | | This was my first time shipping a vehicle and I was nervous because of all the horror stories I've heard about other companiers. Across USA salespersons were very friendly and understanding to all my needs. They contacted me as soon as my vehicle ... [ More ] |
| |
| couldn't deliver/no plan/vague response | | contracted end of june, gave resonable window, took my deposit...then...NOTHING...no idea on timeframe, vague answers on emails..excuses, no plan of action...couldn't nail down a pickup or delivery date...WORST moving experience EVER...STAY AWAY!! s... [ More ] | | We received Keith's order on 6/29 and he was told that it could take a week to move his car. The following weekend was a 3 day 4th of July weekend when most carriesr do not operate. We were given 5 business days to move the car. Keith now has his car listed with another company and it is still not getting moved. I guess they will get a nice review also. We did refund his deposit immediately once he cancelled. The following information is given to all our customers:
4. There are situations where we are unable to find a carrier to move a vehicle. If for any reason we are unable to schedule your vehicle, any monies that we have received are fully refundable. However, we will continue to schedule it until we are advised otherwise. [ view ] |
| |
| Waste of time | | I was told after I deposited $175.00 with A Across USA transport that ( in writing in e-mail ) my motorcylce would be picked up on or after 6/25/2009 and it would take 3 days to deliver it to me. Finally, after several calls and being told they had n... [ More ] | | As with all companies we do not have a 100% on time record with all of our tranports. When we have trouble moving vehicles we add our commision to the rate to make it more attractive to the carriers. That's all we can do. If we are unable to move a vehicle we refund the deposit. We do move over 95% of our orders which is the highest in the industry. I apologize for the bad service. The holiday weekend caused a lot of delays. In fact right now there are over 8000 vehicles across the country that are late being picked up. Fortunately only a couple of them our from our company.
Sincerely,
Jack Deinum [ view ] |
| |
| First Experience | | I was really nervous about the whole thing. The more I read reviews on this site and see complaint history on BBB.org, I got confused. Finally I made my mind that I will go with a company who has better ratings on both of these sites and has no terri... [ More ] |
| |
| Caveat Emptor | | Despite the glowing reviews, I would strongly recommend that you NOT engage the services of this company. The outcome of my experience with these individuals was a disaster, costing me hundreds of dollars in rental cars. The story: On June 5, 2009,... [ More ] | | This is the letter I sent to Mr.Luce in response to his complaint:
Mr. Luce,
I am sorry that we were unable to move your vehicle. The following suggestions (not terms and conditions} were included with your quote:
2. Try to give us at least a 3 day window to pick up your vehicle. (This means that your vehicle should be available for a 3 day time period.) It doesn’t mean that you have to stay home for 3 days. This window is not guaranteed, so please have an alternate person to release you vehicle should there be a delay. You will be notified ahead of time by the driver or dispatcher as to which day. If you need the vehicle until right before you leave, we suggest you leave it with a neighbor, friend or relative in the area, to be picked up after you leave.
3. Unfortunately, as with every form of transportation, we have to deal with various uncontrollable situations (such as bad weather, breakdowns, traffic, sickness, etc.) which affects the pickup window and delivery estimates. However, we try to keep on schedule whenever possible. We suggest that you have an alternate person to release or receive your vehicle should this occur.
4. In the rare occasion that we are unable to schedule your vehicle, any monies that we have received are fully refundable. However, we will continue to schedule it until we are advised otherwise.
As you know we are a broker and do not control the carriers that we use. We have used xxxx Express since 2004. We have never had a problem with them. Their record with the broker dispatch board is also very good. We have no way of anticipating a problem. The only thing we can do when the carrier is late is try to reschedule. To blame us for the carrier dropping the ball is like blaming your travel agent for your plane flight being late or cancelled. Once we found out that the carrier was not picking up you car, we immediately tried to reschedule. You gave us 5 hours and then you cancelled the order. We had another carrier who could have picked up your car today (6/25), but you never gave us a chance. What did you expect us to do? As we say in our advertising we move 95% of our orders. We never said 100% as we know the problems do happen and that no company in the country moves all their vehicles. We have refunded you deposit (which you gave to us on-line. We did not immediately take it out as you stated.) It is also untrue that Ryan did not try to contact xxxx Express. He was waiting for them to return the call before he could call you back with the status. It is also untrue the Ryan promised you anything. My representatives are told not to promise or guaranteee anything. I understand you are upset, however there was never any prevarication done by our company. I don't appreciate your misrepresentation of our company. Your complaints will be addressed. Honesty will prevail!
Jack Deinum, Pres.
Across USA Auto Transport [ view ] |
| |
| BMW | | Our shipping experience with Across USA Auto Transport this week was excellent experience.
The price quoted was exactly what we paid for, the pick up was within two days from scheduled, and the delivery was earlier than quoted, it only took 5 days f... [ More ] |
| | | Elino | | 6/12/2009 10:14:00 AM |
|
| Car transport | | I have not used a car transport service and was overwhelmed by the number of different companies. I chose A Across USA because they had been registered with the BBB for the longest and had an A rating. They picked up my car in CA on time and told m... [ More ] |
| | | Lisa | | 6/10/2009 10:50:00 PM |
|
| RI to Florida | | After researching the many options, I chose A Across USA Autotransport to move my son's car based on their reputation on-line and was 100% happy with the service. The communication was excellent- I had phone numbers to call at all steps of the proce... [ More ] |
| | | Carol | | 5/13/2009 7:02:00 PM |
|
| THANK YOU | | THE DRIVER WAS VERY CORTEOUS. AND POLITE. HE EXPLAINED EVERY DETAIL,INVOLVING THE TRANSPORT OF MY VEHICLE. THE VEHICLE ARRIVED SOONER THAN I EXPECTED, WHICH WAS GREAT FOR ME. I WOULD DEFINETLY USE THE COMPANY AGAIN, THANK YOU VERY MUCH AND GOD BLES... [ More ] |
| |
| 68 Buick from Idaho to Georgia | | What a great experience. This was my first time ever having to have a car tranported. The vechicle purchased was in Idaho and needed to be brought to Georgia. It really couldn't have been much further apart. I spoke with Corey before, during and afte... [ More ] |
| | | Cindy | | 5/12/2009 9:03:00 AM |
|
| AACROSSUSA Transport | | I could not have asked for a smoother process. I booked the transport on a Wednesday, requested a weekend pick up in Maryland. I was emailed the name of the driver and his cell phone. On Saturday morning (10:30 A.M.), I received a call that the ca... [ More ] |
| | | Pam B | | 5/12/2009 8:10:00 AM |
|
A Across USA Auto Transport Home | 2
Archived Reviews
|
Valley Solutions, Inc.