AutoStar Transport & Logistics  | |
| Location: | 700 W. Virginia St
Tallahassee, FL 32304 |
| Phone Number: | Toll Free 888-802-8250 |
| Secondary Phone Number: | 850-391-3061 |
| Website: | http://www.autostartransport.com |
| Email: | cannon@autostartransport.com |
| Time On Site: | 3 Year(s), 0 Month(s). Since 7/12/2007 6:10:00 PM | | FMCSA Licensing: | MC-600908 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | With customer service as their highest priority, AutoStar Transport & Logistic’s friendly, professional agents are dedicated to ensuring your vehicle is safely and securely delivered in a timely fashion. We are one of the few companies in the industry so confident in our abilities, that we offer a MONEY BACK GUARANTEE! Call us Toll Free for a quote at 888-802-8250, or visit us at www.autostartransport.com.
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Have your own experience with AutoStar Transport & Logistics to share? Click Here to add a review. Overall Rating (Last Two Years*): 
403 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
AutoStar Transport & Logistics reports that they have an average of 950 customers per year. Currently, this site has 216 reviews posted by individual customers for the past 365 days. So approximately 22.74% of AutoStar Transport & Logistics customers have posted a review.
This means that 77.26% percent of their customer’s opinions are not represented on this site. |
| Mini Cooper Delivery | | My car made it just fine. I was particularly concerned about damage to glass, rear view mirrors, and just overall scratches. Well, my Mini Cooper got to me just fine. I did have one scratch near the driver's door, but it looks like it was a key sc... [ More ] |
|  | | David | | 7/29/2010 5:44:00 PM |
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| 07/29/10 Review | | This is my second experiences with Autostartransport. These peoples are dependable and reliable to deal with if I ever need the service again in the future. Their rates are very affordable. Their communications are very good as well. I would hi... [ More ] | | Phoung,
Thank you for the great review! It was a pleasure to work with you again, and please call me any time you need a transport! To answer your question about the tracking, let me explain again how that works. On our site, once you submit the tracking request, it immediately notifies dispatch and customer service to contact the carrier for an updated ETA and to find out where they are currently. Hope this helps for the future, and thanks again for the kind words!
Best regards,
Jay Batista
Dispatch Manager
AutoStar Transport & Logistics
888-802-8250 ext 2225
dispatch@autostartransport.com [ view ] |
|  | Phuong | | 7/29/2010 3:29:00 PM |
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| Recommend Auto Star Transport | | Auto Star Transport for delivery of both our cars was a great experience. From the initial queries, to the excellent customer service provided by Tammy Yugin (who very openly answered all our questions), to the scheduling, to the status during the tr... [ More ] |
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| Auto Star Rocks! | | This was my first experience transporting a car and I feel the time I spent researching the different companies really paid off. I finally chose Auto Star because of their high ratings, and because their agent, Mark Lajti, was very professional and g... [ More ] |
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| Very good business relationship! | | The staff at Autostar Transport was very attentive to our shipping need. They all "went out of their way" to get this car from near Orlando, FL to Barstow, CA. They kept their promise of the "door to door" service and the trucke... [ More ] |
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| The whole transporting vehicle experience | | I was overall happy with auto transport because of the way they were in contact every step of the way from beginning to end. They were always willing to work with my pick-up schedule and drop-off schedule as well. The customer represantative and the ... [ More ] |
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| Poor Customer Service | | We were contacted by Darren to move a 2005 Crown Vic from Detroit Lakes, MN to Palatine, Il. We were promised the car would be picked up on Wed. 7-14, 2010 the car was never picked up.
Then we were promised on the 15th no pick up then it was the 16... [ More ] | | I want to apologize for any inconvenience caused by this carrier's delay.
We can only relate the information to our customers as it is given to us by the driver. Delays are more than common in this industry (there are many reasons a pickup could be delayed- traffic, weather, mechanical malfunctions etc) and it is very difficult to guarantee an exact pickup date.
We strive to meet everyone's expectations, but unfortunately some issues are just inevitable.
We are glad to know that the transport did take place within the contract's terms and that your vehicle reached the destination in perfect condition.
Once again, we sincerely apologize for this inconvenience and we will be happy to make it up to you if you would choose to give us another chance.
All the best,
Jay Batista
Dispatch Manager
888-802-8250 ext.2225 [ view ] |
| | | Linda | | 7/17/2010 11:49:00 PM |
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| Would use AutoStar Transport again | | Carolina at AutoStar Transport was extremely courteous, efficient, and honest in arranging my vehicle shipment with a reliable local carrier. The price I paid was right in the middle of the range of what various other brokers quoted to me, and I felt... [ More ] |
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| Autostar | | This was the second time I used them and everything was perfect. I used them in 2009 and since my service was good, I went back to them in 2010. Mark Dugger was very responsive. [ View ] |
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| Service at Autostar | | Out of the 15 or so estimates I recieved Jenny Bamford was the only person that took the time to call. I explained that I had a car that had to be enclosed and another that did not , she took the time to explane all options. Although she was not the ... [ More ] |
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| Vehicle Transport (HI-OK) | | AutoStar Tansport & Logistics kept there word, by providing dependable, prompt and quality service. Your professionalism is domonstrative in the selection of carriers that your company utilizes. I am impressed your srevice, so much so, that my w... [ More ] |
| | | Dr. Charles R. Curtis | | 7/1/2010 10:09:00 AM |
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| Would definitely use again! | | My experience working with Autostar transport could not have gone smoother. My husband and I were shipping two cars from Seattle to Houston and Thomas was able to get us a price below what we were quoted. The carrier came right on time and both car... [ More ] |
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| Good Experience | | I have worked in the Auto Industry for 18+ years, so I have had to ship vehicles many times. Being new in the area I did not have my list of usual shippers and found Chris and Autostar Transport on line. He beat my best price quote and was able to... [ More ] |
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| Great experience | | I contracted Autostar because of their 5-star reputation and because their price was competitive with everyone else. In fact, it ended up being slightly cheaper with some last minute discounts they offered me.
Clearly AutoStar is customer servic... [ More ] |
| | | Kristian | | 6/29/2010 12:50:00 AM |
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| 300 ZX | | My car was picked up Friday and scheduled for delivery on Wednesday. The carrier had a flat tire and still got here on Monday afternoon! The price of the transport was more reasonable then average. Customer service was helpful with set up and informa... [ More ] |
| | | Donna | | 6/28/2010 10:47:00 AM |
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| 1994 Buick Park Ave. | | Tammy Yugin, Shipping Coordinator for Autostar Transport was friendly, helpful and knowledgeable in all stages of this process. My garage kept 1994 Buick Park Ave. was shipped from Norfolk, Va. to (Imperial Beach) San Diego, Ca. in 11 days. It arrive... [ More ] |
| | | Kay Mishoe | | 6/24/2010 4:31:00 PM |
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| THUMBS UP | | my first time dealing with these guys communication lines were excellent communication with the driver was excellent they picked up early but dropped off a little late no problem overall im very satisfied with the outcome. i will definately use these... [ More ] |
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| Highly Recommended | | This was the first time I shipped a vehicle and AutoStar made the whole process very simple. The initial price quote I received was for $790 to ship my vehicle from Maryland to Arizona. Approximately a week before the pick-up date, the price was in... [ More ] |
| | | Jeremy | | 6/22/2010 1:43:00 PM |
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| AutoStar Review | | Service was good. Booked carrier first day I called for shipment. Vehicle was picked up as scheduled. Had some difficulities contacting carrier, but Autostar contacted them and got me the information I needed. Overall I would recommend Autostar for f... [ More ] |
| | | Howard Wolfe | | 6/19/2010 11:18:00 PM |
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| Honda Minivan from Buffalo to L.A. | | It was great experience with AutoStar.
My car was transported from Buffalo, NY to Los Angeles, CA.
The pick-up time and delivery time was on time.
My car was dispatched with original state and it was thousands of miles.
The service was ex... [ More ] |
| | | K. SEO | | 6/19/2010 7:16:00 PM |
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| Car Transport | | This company transported our car for us and from the first contact until the transaction was over, we had nothing but the best of care. We didn't even have a firm pick up date when we started and Rachel, our contact, still found out our options and... [ More ] |
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| My First Experience | | I just wanted to commend AutoStar Transport for such a great experience from the beginning to end! I had contacted several transport companies, but did not feel very comfortable until I had spoken with Anna Pavlovic at AutoStar. I was actually calli... [ More ] |
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| superior service | | many services has called me and i picked this one. this company gave me the best rate, best service. best overall satisfaction. I would definitely use them again. [ View ] |
| | | Lam Truong | | 6/8/2010 9:34:00 PM |
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| I was very happy | | I was very happy with the service. Chris followed up to my request with a phone call and when I got in touch with him, he was very friendly and understanding of my circumstances. He tried to work within my financial limitations (I was shipping my M... [ More ] |
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| Thank for being professional | | All contacts were professional, consise and plesant. All promises were met and or exceeded. All follow-ups were withing a reasonable time and polite. I recommend this carrier dispatcher to anyone deciding to have their vehicle transported. [ View ] |
| | | Glenn Calloway | | 6/3/2010 5:45:00 PM |
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| EXCELLENT SERVICE | | I CAN NOT SAY ENOUGH ABOUT THE EXCELLENT SERVICE I RECEIVED FROM AUTOSTAR TRANSPORT. FROM THE FIRST PHONE CALL I PLACED TO THE DELIVERY OF THE VEHICLE (24 HOURS) THIS COMPANY WAS INCREDIBLE TO WORK WITH. PRIOR TO CALLING AUTOSTAR I HAD CONTRACTED W... [ More ] |
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| Car shipping | | William from auto transport has done a very good job.he is very prompt and sincere in answering me and he made his commitment .
The comapny met the commited pickup date and delivered three days early thanthey commited.It was surprised to me and to... [ More ] |
| | | Kishore | | 5/29/2010 12:08:00 PM |
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| Transporting Car | | After having problems with another company, I turned to AutoStar Transport & Ligistics, coordinator, Mark Dugger. We worked oiut the details that day and the vehical was picked up the next day. He kept me informed every step of the way. I plan... [ More ] | | Thanks Lee. I was happy to assist. We have a very strong team of coordinators, customer service representatives, and dispatchers all working together to make sure the job gets done professionally, and efficiently. I look forward to helping you again in October.
Mark Dugger – Transport Coordinator. Toll Free 888-802-8250 Ext. 2227. Office 850-807-4777. Fax 904-212-0366
mark@autostartransport.com
www.autostartransport.com
[ view ] |
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| Autostar service review | | Tania was extremely helpful but not pushy at all. She was knowledgeable, attentive, and prompt in all of my dealings with her. I was unsure of whether I would be shipping from San Francisco or Long Beach until two days before but Autostar handled t... [ More ] |
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| Went the extra mile... | | Let me begin by complimenting the entire AutoStar staff on a job well done getting my son’s car from college in Indiana to California with tight deadlines due to final exam schedules. Shipping a car is stressful under any circumstance but was f... [ More ] |
| | | Gary M | | 5/19/2010 3:50:00 PM |
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| CJ-7 transport | | This was our first experience having a vehicle transported. As I called various companies I began getting an education on the world of automobile transport. Mark Lajti was the contact person with whom I spoke at Auto Star. He listened to my quest... [ More ] |
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| The Arrival of Our 1984 CJ7 Jeep | | My wife and I made a special trip from Maryland to Washington to look @ 1984 CJ7 Jeep that was in excellant condition, bought it and flew back home. Our main concern now was how to get it from the West coast to the East coast in the middle of winter.... [ More ] |
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| Towing | | Needlessly to say I was a little apprehensive about trusting my "64" Corvette to someone I didn't know but I couldn't be more pleased with the service. Jose was excellent and Mike who picked up the car was the same. Both were professional, ... [ More ] |
| | | Mark | | 5/13/2010 5:41:00 PM |
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| A great experience | | ATL was able to find a carrier on short notice at a great rate and get my Alfa where it needed to be. I would use ATL again. My contact person, Tammy, was exemplary. Dave the driver was a professional and did the job right from pickup to drop off. ... [ More ] |
| | | Burke | | 4/30/2010 12:22:00 PM |
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| Car Transport Across the Country | | Tania Maitra of AutoStar was the best person to work with. I contacted many other companies and felt uncomfortable with all of them. Half of them didn't call back and the other half gave me unrealistic expectations. Tania fully disclosed what to ex... [ More ] |
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| Read the fine print. | | If it seems like they cannot find a transport for your vehicle and it's getting towards the end of the 10 business day window, you may try and look for other ways to transport your vehicle. IF you DO find another company that can move your car for yo... [ More ] |
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| Great Service!!! | | This transport of my car was our first. I had no idea where to even begin the process. I went to one of "those get 10 quotes" websites and I got 10 Very different quotes.Mary Rhiannon English from Auto Star emailed me to offer her services ... [ More ] |
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| Best Customer Service I Could Ever Want | | I move household goods for my customer & need a reliable car carrier when my customers request this service. I have used different car carriers in the past, but none have given me this level of customer care before. They have also not been able t... [ More ] |
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| very happy | | I had my car shipped from Los Angeles, Califonia to Little Rock,Arkansas personaly i was very afraid about shipping my car, i saw a lot of reviews about people's car not get there on time, cars being damaged and the price changing after the quote was... [ More ] |
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| excellent expeience | | Price was very competitive, service from the primary contact person was exemplary. The driver arrived with 1/2 hour of the earliest pickup time and delivered my vehicle that same night (it was only a 90 mile trip).
The driver was professional thr... [ More ] |
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| auto transport | | actual transport price was so close to what I would have to spend for 3 people 1 truck and trailer and food to go from green bay wisconsin to dayton ohio. the only thing I missed was the fun of picking up your first mustang. Mike was a pleasure to wo... [ More ] |
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| Details of the experience | | We were very happy with Autostar they used both E-mail and phone to keep in communication with us while we were traveling. Everything happened without any problems.
Carrier
Car was very dirty on the outside, made it difficult to evaluate for any... [ More ] |
| | | Arthur Williams | | 4/15/2010 7:35:00 PM |
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| GREAT SERVICE and HONEST | | AutoStar Transport & Logistics work very hard to get my vehicle out quickly as possbile. They continued to communicate with me and the driver to ensure a smooth pickup and delivery. GREAT to work with and honest. Thank you [ View ] |
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| crown vic lx sport | | After many phone calls and quotes from various transport companies to transport my car from Minnesota to Mississippi a distance of over 1250 miles, I talked to Autostar Transport & Logistics. Their representive, Mark Lajti was without a doubt t... [ More ] |
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| Trustworthy customer service | | i had matson booking #5133114 and my vehicle tracking # was 89141-GX. the representative i dealt with on the phone was very helpful and really wanted me to be satisfied with their service. she had a tough time finding a carrier that would take my b... [ More ] |
| | | Ethan Repetto | | 4/8/2010 4:10:00 AM |
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| great service | | These guys had the best rate and gave me a guaranteed pick-up and delivery time upon booking. The car was actually picked up and delivered as scheduled. Highly recommend this company. [ View ] |
| | | steve | | 3/26/2010 10:07:00 PM |
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| No Communication | | The beginning of the move was good. The problem was communication. I had made the request at the beginning of the week, thinking it was a close move so should not be a lengthy haul. I spoke to Jenny and she took my debit card for the initial 100.0... [ More ] | | This review is extremely inaccurate in its portrayal of the timeline of events, and is not at all a fair representation of what actually occured.
First, upon placing the order, Dian was sent the contract, and again when she made us aware that she did not receive it. Also, the vehicle was made available to us on 3/9, meaning we could pick it up anytime from that day on. We assigned a carrier on 3/15. BEFORE we dispatched this vehicle to the carrier, we took the time to call the pickup location to make sure it was ok to pick up Dian's truck, since we knew she was going to be 'out of town' - we did not know WHY, - all she said was, 'You won't be able to reach me tomorrow.' Since she was not the pickup contact, we were confident we could still provide our services and made arrangements for the driver to deliver whenever she was back in town,, at no extra cost for her. I don't think there are many other companies that would, or could, make such arrangements for it's customers.
The pickup location gave us AND the driver the OK to get Dian's truck, only to refuse releasing once the trucker was there DUE TO NON-PAYMENT BY DIAN, making the driver burn fuel, waste time and lose a spot in his truck for nothing. Keep in mind, Dian's vehicle was supposed to be ready 6 days before this occurred. We began calling every number we had listed for her to get the issue resolved. We got ahold of her the next day. Also, we found out that, after the carrier was cancelled by the body shop where it was being repaired, the person in the pickup location called our driver and asked him to please go back and get the truck. Again, more fuel burned and time wasted. Unfortunately, we were not here when this took place (our hours of operations are M-F 10AM to 6PM E.S.T). Despite our schedule, the vehicle was not ready to go when it should have been. When I finally spoke with Dian, she informed me she was at a funeral to which I responded courteously and asked her to call me whenever she wanted - no rush and not before giving her my condolences and apologies for calling her at such a bad time. Once again, I apologized to Dian and her family for the intrusion. WE NEVER DEMANDED ANY EXTRA MONEY FROM HER. When she called me, I explained what had happened, and that the driver was asking for a small tip since he had to do the route 3 times in order to pickup her truck. Our rescheduling fee is $100, so a $5o tip for the carrier (half of our fee) seemed reasonable. Diane felt we should pay for it. I do not understand the reason for this, as we had verbal confirmation from her pickup contact and from her that the vehicle was ready to go. She was given the option to NOT PAY ANYTHING ELSE, but she chose to do so, mainly because it was common sense and only fair for the unfortunate driver assigned to her load. Once again, NOBODY EVER DEMANDED ANY EXTRA MONEY. The way she portrayed the whole situation and our company is misleading, deceiving and unfair to the efforts we made to make her transport possible. Bottom line, the facts are: we charged her a very small deposit to meet HER BUDGET, we did everything possible to ensure a smooth transport, and her car was not ready 6 days after the first available date provided by Dian. The body shop should have received payment on the unit before transport was arranged. We endlessly tried to contact her with no success. Obviously, she had NOT communicated with her pickup contact either. We are happy that she got her truck moved despite all of the obstacles to overcome. We take pride in our work and we are as customer- oriented as it gets. We strive to please each and every single one of our customers with each and every one of their, sometimes extremely difficult, needs. As Dian shows in this review, this is not always possible.
We wish Dian the best and are very sorry for the loss of her beloved family member. [ view ] |
| | | Dian | | 3/26/2010 11:51:00 AM |
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| Great Customer Service | | Overall, my expierence was pretty good. It was a little stressfull during the 2 weeks prior to my leaving because I could not get an accurate date or confirmation that the driver would be able to pick up my vehicle by the time I would have to leave N... [ More ] |
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| Good Service and a Good Deal | | My daughter contacted AutoStar and after I had reviewed them via this site I was happy to give them the business. Not only did they have high ratings, someone with Autostar provided a response to each bad rating. That impressed me from the beginnin... [ More ] |
| | | Ronnie Armstrong | | 3/26/2010 10:39:00 AM |
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