Auto Transporters Online Inc  | |
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Have your own experience with Auto Transporters Online Inc to share? Click Here to add a review. Overall Rating (Last Two Years*): 
52 ratings & reviews posted
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| Absolutely the best | | I have used this company to move my luxury vehicles from Massachusetts to Michigan and again from Michigan to North Carolina. When I used the company for my first move in 09/2009, Jackie R. was extraordinarily pleasant and helpful, and kept me update... [ More ] |
|  | | Sean S. | | 7/14/2010 4:18:00 PM |
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| Sharon is Fantastic | | I was in a bit of a jam as I needed to get my car to Arizona, and I was unable to drive it that distance. I began my search for auto transporters that were relatively inexpensive yet would get my car to its destination in a timely fashion. I came ac... [ More ] |
|  | | Felix | | 7/5/2010 12:33:00 AM |
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| A very good experience for a first-timer! | | I needed to get a 1997 Ford F250 transported from Florida to North Carolina. I had never used an auto transport company before, and was a little nervous about it. I got online quotes from 5-6 companies, and had it narrowed down to 2. They weren't the... [ More ] |
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| I'm So happy with AUTO TRANSPOTERS ONLINE | | I'm very happy with the company auto transporters online. They did a great job I'm so happy. The pick up was even early than what we were expecting wich is awesome. I'm so 100% sure that I would recommend this company if any moving is require. The pr... [ More ] |
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| Great Company to work with. | | I contract with another company that let me down. I contact Auto Transporters Online after reviewing the BBB listing and obtained a quote from them. I decided to use Auto Transporters Online after talking to their sales rep. who was very friendly and... [ More ] |
| | | MarkP | | 6/22/2010 11:49:00 PM |
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| Excellent Transport of sedan. | | My car was transported from LA, CA to Florida last week. I was skeptical to use any auto transport company, but I am pleased that after checking the BBB and speaking to Jacqueline, my mind was put at ease, and the move went off real smoothly.
Thank ... [ More ] |
| | | SteveM | | 6/22/2010 3:03:00 PM |
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| POOR COMMUNICATION | | First, I have to say that the ATO rep I spoke to during the process was very sweet and nice and easy to talk to and deal with. There was a lot of miscommunication that occurred during the process from the very beginning, which resulted in my contrac... [ More ] | | ATO was contracted to transport 2 vehicles for this customer to Oregon.
The customer discussed the move with a customer service person. The transport process was explained in great detail to her including the pickup and delivery time frames. The customer was explicit about the pickup details. She was told that the shipment would take from 3 to 5 days on the truck and that the pickup, delivery and transport times were estimates, and could not be guaranteed. The customer accepted this and submitted the contracts to ATO. At no time was the delivery date an issue. We would not have accepted the contract if it had been because no trucker is going to sit around waiting for the customer for a week. Our logistics people work according to the contractual requirements as agreed with the customer in writing. In addition, we always advise our customers to review our frequently asked questions on our web site to be fully informed.
Her first available pickup date was 6/22.
Our logistics people worked on Saturday evening and Sunday afternoon to secure transportation for her vehicles.
On Sunday afternoon, we dispatched the vehicles for pickup on 6/22. We advised the driver to call the customer immediately to “make contact” and arrange the timing for the 22nd. The customer told the driver that her husband needed a vehicle on 6/22 so she could not release anything until 6/23. She also told him that no-one would be available to receive the vehicles and consequently refused the transport as contracted.
ATO did exactly what the customer contracted with us to do. Our logistics people worked on the weekend after hours to facilitate the customer’s requirements. Unfortunately, it seems that we were too efficient and as a result received this review.
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| | | Erina | | 6/22/2010 1:52:00 PM |
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| Van delivery Mich to Calif | | Sharon, the Auto Transport online rep was extremely helpful in helping to coordinate the pickup and delivery of my son's van. She had to email my son in China, me in Michigan and the receiving mom in California. The destination was a very small tow... [ More ] |
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| Auto Transporters Online | | From my first contact with Auto Transporters Online, my experience was excellent. I received a quote within 24 hours and had a confirmed contract within another 24 hours. I was given the name of the transporting company, their contact person, as we... [ More ] |
| | | Matthews | | 6/8/2010 10:53:00 AM |
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| Great Service | | This was a very pleasurable expierence. Not only was it on time but Danielle was a nice and friendly help. She knew what she was talking about and was very quick with the shipping of my vehicle. I will definately be using Auto Transporters Online ... [ More ] |
| | | Anna Preza | | 3/8/2010 5:25:00 PM |
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| Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!! | | I said goodbye to sunny Los Angles CA to what the hell I'm doing in Fargo ND :) and that is starting my new business here in ND. I have tried several transport company's that said it may take up to 6 month before you get your car because it hard to f... [ More ] |
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| 2008 Hyunday Tuscon | | I live on the East Coast and searched for someone to transport my Tuscon from Texas to here( since my daughter had my SUV) I went on-line and found Auto Transporters. I then received a phone call from "Sharon" and she gave me in detail what... [ More ] |
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| Great service! | | It was great! I had another car of mine shipped out last year but I paid more for it and it was really a hassle. To ship my car from Illinois to California cost $750 with Auto Transporters Online and I received great service-friendly, on time and r... [ More ] |
| | | Hahn | | 1/20/2010 12:42:00 PM |
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| Transport | | I would like to give absolutely rave reviews. Everything was wonderful. He was so congenial, and punctual, and trustworthy. And the car came in perfect condition. Thank you so much!!!!! [ View ] |
| | | Stacy Frank | | 1/18/2010 7:02:00 PM |
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| Terrible Service | | The worst customer service experiences of my life. Lied and misled me, the customer. Contacted Auto Transporters Online to ship my Audi S6 from Stamford, CT to Denver, CO where I go to school. Paid $795 for the silver rate with an expected pickup tim... [ More ] | | We pride ourselves on providing excellent customer service so a review of this nature warrants a direct response.
When false accusations are made about our people and our company, we have no choice but to refute the allegations.
Reed contracted with us at the economy rate to ship his vehicle. It was explained to him that pickup could be anything from a day to about 14 days on average for pickups from the NorthEast over the New Year long weekend period because of the holidays and weather conditions.
His vehicle was dispatched for pickup a week later - well within the timeframe estimated. The trucker wanted to pick it up on a Wednesday. The customer refused and requested that it be picked up on the next day. The trucker told Reed that they would pick it up on the day he requested. On the morning of the scheduled pickup, the customer called to cancel the trucker. He claimed that the company had a bad rating. This is untrue - the company called Spectrum Shipping out of Chicago has a 100% rating as noted on the central trucker board. He confused them with another company with a similar name and decided to cancel the pickup. We advised him of this and the risk of having to wait until another trucker was available.
We kept in regular contact with Reed. He was extremely rude on each occasion demanding that his vehicle be picked up immediately. Unfortunately, he didn't seem to understand that this was not UPS or FEDEX
and that there is a limited number of truckers doing the route.
His accusation of being charged the gold rate is blatantly false. We charged our standard silver economy admin fee as agreed. However, his father agreed to pay another trucker that only works at higher rates an additional $100 to expedite the shipment. This was an option that the customer chose. It was not a requirement as we told him that we would have continued working on it until we found truck space at the agreed rate. The only reason that we offered him this trucker was because of his son's demands and behaviour.
Reed doesn't seem to remember that he was told that the vehicle would be picked up and delivered as close as possible to the locations specified but would be determined by the size of the truck, truck access laws and safety.
We apologize for any misunderstandings but Reed delayed the entire process by cancelling a scheduled pickup by an excellent trucker well within the agreed timeframe at the agreed contract rate.
His vehicle was picked up and delivered in good condition. [ view ] |
| | | Reed von Gal | | 1/18/2010 12:58:00 AM |
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| Great service from these women | | I was very satisfied with the service received from Jacqueline Rider and Karen Johnson who coordinated
the shipping of my newly purchased classic vehicle. I chose the economy plan and had to wait for first available truck coming this way. I asked Ja... [ More ] |
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| transport from Florida to NY | | I was very satisified with my experience. I spoke with Karen on the phone who gave me the best quote of all the companies I contacted. She arranged a trucking company for the next day. They were early to pick up the car, and the car arrived from F... [ More ] |
| | | Jennifer Brown | | 1/7/2010 1:30:00 PM |
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| Good | | Good. Car was dirty on arrival but it was dirty on pickup and went through a blizzard with crazy road salt to get here in an open carrier (my choice) so I expected as much (not unhappy at all). Paul was lightening fast and Jaqualin was timely with ... [ More ] |
| | | Curt Hesher | | 12/11/2009 9:27:00 PM |
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| 2001 ford Explorer Sport | | No problems. Contracted with AAO on Thursday auto was picked up the following Tuesday and delivered on Friday. Driver communication was very good. Driver was proffesional and friendly. [ View ] |
| | | Ron B | | 10/14/2009 3:34:00 PM |
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| Great service | | I had to move a family member's car from the West Coast to the Midwest at a moment's notice. From my first call to the company, I dealt with a team of experienced, knowledgeable, confident (though not arrogant) professionals who clearly knew their bu... [ More ] |
| | | M Draznin | | 10/5/2009 3:36:00 PM |
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| Transport of Lexus RX 300 from CA to TX | | I got excellent service from Auto Transporters.
I used them because they had one of the better price quotes than most others I received from. I received some lower price, but decided to go with Auto Transporters because of the e-mail I received a... [ More ] |
| | | Venkatesh | | 8/28/2009 4:17:00 PM |
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| Great company!! | | Danielle at Auto Transporters was great! Super sweet, very helpful, and would always get right back to me when I had a question! Will definitely refer business to them! THANKS :) [ View ] |
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| Excellent Customer Service | | Jacqueline Rider was our angel - our house in California had sold and we were in limbo regarding the transport of our cars. Another company had failed to pick up the cars and we were essentially homeless and had to store the cars while looking for ... [ More ] |
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| Out standing | | These brokers handled a difficult item (small dozer) which many Auto Haulers could but would not haul or even broker. Excellent service and reasonable fees. [ View ] |
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| Quality of Service | | Auto Transporters Online contacted us promptly with our quote and were ready to answer any questions we had. We were very pleased from start to finish. They dispatched UTF Transport -(owner and operator Urban Tebbe) a company they use in our area. ... [ More ] |
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| AWSOME TRANSACTION | | First time transporting a vehicle. Perfect transaction and it turned out the delivery driver lived only a few hours from me here in Montana!.. Everybody was great to deal with and phone calls / emails were ALL answered very quickley. THANKS FOR A GRE... [ More ] |
| | | GREG | | 6/22/2009 12:36:00 PM |
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| smooth shipping | | I called and talked with Jacqueline on sunday evening. she was very helpfull up front and honest. I filled out the online contract that same evening. The next morning by phone I was given the name of the driver that would be shipping my car, and tol... [ More ] |
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| AAA+++ | | This company has 5 stars and it totally deserves it! They are very reliable and have very very nice and helpful people in its Staff. Jacqueline 1000 times THANKS FOR EVERYTHING. She says the move will be easy and smooth and so it was. It took 1 day a... [ More ] |
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| prompt delivery | | We are surprised how quickly the vehicle was delivered to our house. The trucking company and driver contacted us a couple times before the actual delivery to give us a heads up on the actual day and time of the delivery. We are happy with the ser... [ More ] |
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| Florida to Illinois Shipment | | We had a great experience with this service. Danielle Hollar (sales/customer service rep) was extremely responsive. She was a key factor in our decision to select ATO.
The price was 50% less than other shippers. The delivery was problem-free ... [ More ] |
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| Jacqueline was great to deal with very very happy | | I first had contracted DAS to ship my car. Everthing was setup, through ebay directly from the auction that I purchased the car from. They sent me a checklist of what condition the car had to be in although they were directly liked to the auction and... [ More ] |
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| moving auto out of state | | auto transporters online and ellison transport (jerry and his crew) gave me the most amazing service. the best in their profession. my cayenne was in the mountains in a remote area, in the winter (w/a dead battery) w/great team work and skill they... [ More ] |
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| GREAT Experience! | | I was initially very apprehensive and concerned about shipping my car cross country from Miami to Los Angeles since I had never done this before, so I did my homework. I researched a lot on line. Read up on the industry and how it worked. After fi... [ More ] |
| | | HAPPY Girl | | 1/9/2009 10:51:00 PM |
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| they were great | | Jackie and her company were great if i ever move again i would use this company because they were extremely professional and nice on the phone with a great sense of humor ,which for me was a lot of help because i was all ready stressed out from every... [ More ] |
| | | gary | | 12/28/2008 7:08:00 PM |
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| Car Deilivery | | This is the second time I have used this company and I can't say enough. The contact person Jacqueline was so helpful both times I used service. Even when she thought there was a problem, she got in contact with me right away. She answered emails... [ More ] |
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| Transporting RAV 4 | | Company did a great job - beginning to end. Everyone was friendly, professional, and the car arrived where they said it would, when they said it would, in great shape! [ View ] |
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| First Time, from apprehension to satisfaction | | This was my first time contracting with a company to have my car transported across the country. I researched over 20 companies, and after item by item comparisons including BBB reviews, I decided on Autotransporters Online. They hired Pioneer to ... [ More ] |
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| 2006 4Runner from WI to FL | | Service and price were great and I did a lot of research. For my price level, they guaranteed pickup would be within 1-10 days and delivery would be 4-5 days from the pick up date. They would have had a truck scheduled to pick up the 2nd day after ... [ More ] |
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| Auto transport | | My car was picked up on the very day promised and was delivered on time to Phoenix. The customer service rep (Karen) was knowledgeable and very helpful. She provided follow-up throughout the process. Other than some minor miscommunication between the... [ More ] |
| | | Robert | | 11/12/2008 2:13:00 PM |
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| Good experience | | Only complaint was that the driver called me a few times for directions once he was nearby, and I would have preferred he call his operator. I wasn't interested in doing any more "work" after all the time we spent choosing a company!
... [ More ] |
| | | Jennifer | | 11/11/2008 2:34:00 PM |
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| Autotransportersonline, Inc. XXXJob 203185 | | Positive experience all around. Krista drove process with quick contact, honest and trustworthy language and pitch. Karen's follow-up answers to questions and additional information were prompt and accurate. Total of eight days from 10/14 cont... [ More ] |
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| Polite Service and Fast Pick-up | | This is the first time i've ever transported a vehicle, and I was extremely apprehensive about it. The customer service was knowledgable and extremely patient with my questions, which did a lot to help alleviate any concerns I had.
On to... [ More ] |
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| The Bomb in Car Hauling!!! Great JOB!!! | | After getting swindled by A Eastern Connection (I'm Just one of hundreds) I was very much afraid to do this all over again. I was already out 860.00 with no refund in site so I did some checking, I made about 15 calls and talked to Jackie with au... [ More ] |
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| Amazing Amazing Service!!!!! | | I had my Range Rover transported from IL to TN that I bought on Ebay. I was really nervous about it getting to me undamaged and with the same miles on it..etc. This was my first transport ever and Jacqueline walked me through the procedure with unf... [ More ] |
| | | Kristen | | 9/28/2008 12:59:00 PM |
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| Excellent customer service!!! | | I did my research, spoke with tons of different companies, and even had one that was lower than Auto Transporters Online, but because of the great customer service, and very friendly people. I decided to go with this company. Jacqueline Rider is so g... [ More ] |
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| Overall satisfaction | | I found this company to be flexible, honest, on time, ready to make changes to scheduling (due to my needs), easily accessible by email and responsible. If I ever have to do it again....honestly, I wouldn't switch off of a winning horse. Feel fre... [ More ] |
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| Atlanta to Stamford transport | | Auto Transporters Online handled our transport contract shipping our Lexus GX470 from Atlanta, GA to Stamford, CT. I have nothing but praise for this company. First, they came in at least $200 less than their competitors and offered multiple pricing... [ More ] |
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| AAA+++++ Service! | | I recently decided to move from San Diego, CA to Atlanta, Georgia. I read many reviews that said an auto transport company would be far less money to ship my two vehicles so I began reading reviews online about auto transport companies. There were ... [ More ] |
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| Terrific company, terrific carrier | |
Autotransporters recently completed brokering an auto transport for me through Kelly’s Auto Transport. This is an e-mail I recently sent to them
I just wanted you to know that:
You were wonderful. Having found your website, I talke... [ More ] |
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| auto delivery | | My vehicle was picked up as scheduled on a Wednesday in PA and retrieved on Saturday in FL. The truck driver kept in contact by cell phone during the process and had the vehicle at our destination when we arrived. The vehicle was clean and undamaged.... [ More ] |
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