Direct Express Auto Transport  | |
| Location: | 332 San Anselmo Avenue
San Anselmo, CA 94960 |
| Phone Number: | 800-600-3750 |
| Website: | http://www.autotransportdirect.com |
| Email: | info@autotransportdirect.com |
| Time On Site: | 3 Year(s), 1 Month(s). Since 6/7/2007 10:40:00 AM | | FMCSA Licensing: | MC-479342 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | Other Names:
(using or used this MC number) | All-Pro Auto Transport | | | | | Direct Express Auto Transport is one of the largest auto shipping companies in America with over 21,000 vehicles shipped annually. The company is one of the very few that is Accredited by the Better Business Bureau (BBB). The BBB has rated Direct Express "A". Most of the companies with hundreds or even thousands of reviews on this board are not accredited by the BBB, or if they are, have a low rating. Over 90% of Direct Express Auto Transport customer vehicles ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, they have an amazing record of success. Please keep that in mind when considering your next auto transport move.
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Have your own experience with Direct Express Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
1343 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Direct Express Auto Transport reports that they have an average of 21000 customers per year. Currently, this site has 679 reviews posted by individual customers for the past 365 days. So approximately 3.23% of Direct Express Auto Transport customers have posted a review.
This means that 96.77% percent of their customer’s opinions are not represented on this site. |
| Direct Express/ R&M Transport of Pa | | The R&M Transport driver was very professional, helpful, and courteous and managed to get a full size carrier down my street! He made sure to take extra care while unloading my classic car. I was very impressed! Thank You!
Direct Express handl... [ More ] |
|  | | Richard | | 7/31/2010 9:03:00 AM |
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| Fast and reliable | | It was very fast. The car was dirty but that was from driving through New Mexico and Arizona. No complaints there. It was pristine on the inside like it should have been. The driver (mike) was insanely friendly and personally delivered the car when h... [ More ] |
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| TRANSPORT | | CALLED COMPANY AND PHONE WAS PROMPTLY ANSWERED BY FRIENDLY REPRESENTATIVE. VERY QUICKLY AND CLEARLY EVERYTHING WAS EXPLAINED TO ME AND FOLLOWED UP BY AN EMAIL AND THEN AS EXPLAINED FOLLOWED UP BY FURTHER EMAIL ONCE PICK UP WAS ASSIGNED.DRIVER CALLED ... [ More ] |
| | Johann | | 7/28/2010 8:59:00 AM |
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| transport | | This was the second time in 1 month I used Direct Express Transport, and both times I was extremely happy with the service. The driver could not to my house directly due to the size of his truck and my narrow street, but was able to get within a re... [ More ] |
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| Satisfied with all! | | Vehicle Pick Up And Delivery
Origin State: CA, Destination State: TX
Pickup Was: On Time, Delivery Was: On Time
Number of days before or after first available date the vehicle was picked up: 0
Total transport time in number of days from pic... [ More ] |
| | | Jenny | | 7/27/2010 3:44:00 PM |
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| Overall Experience | | The auto carrier we used was very professional. They picked our truck up a little earlier then we expected but it worked out. The gentleman who picked the car up from our house was very knowlegable & personable. The driver of the car carrier, ... [ More ] |
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| The Best | | You guys ROCK! This was my first time transporting my car from New York to Los Angeles & it was one of the best experiences ever. At first I was scared because I wasn't sure but after doing some research on the company I was sold. The over commu... [ More ] |
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| Vehicle tranportation review | | Not only did this company give me the lowest price quote they also have an A rating with the Better Business Bureau. My vehicle was picked up on time and delivered as scheduled. The driver contacted several times to update me as to where they were.... [ More ] |
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| Direct Express/classiccars.com recommended | | Perfect service; let me change the delivery location and delivered 12 hours early! Mike was very careful with *all* the cars on the carrier, to the point of consciously avoiding numerous overhanging trees, and lowering the car only inches at a time t... [ More ] |
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| Oklahoma to North Carolina | | Everyone was very courteous and friendly, though I didn''t speak with them often. Car arrived within a reasonable time for a very reasonable price. The one small thing I would like to see change is a little more communication. I left my car to be pic... [ More ] |
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| Transport | | Overall a good experience, would you them again. Vehicle arrived with no damage. Vehicle arrived earlier than expected. Customer service was very helpful. Thank-you for the safe transport of our new vehicle. [ View ] |
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| I want my deposit back!! | | I submitted my online order beginning of June 2010 for a pickup in the last week of June from California to Texas. They had a whole month to find me a driver. Three days before the scheduled pickup and no word from them, I got anxious and called th... [ More ] | | We checked into James complaint and found that a new employee had not processed his order properly, which caused his refund not to have been returned in a timely fashion. Sometimes we goof and this is one of those times. It does not happen often. [ view ] |
|  | | James | | 7/26/2010 10:45:00 PM |
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| car review | | this was a good company and I would use this company again. we had a lot of problems finding a company that would transfer my van in a short period of time and when we called the direct express auto transport company. This company was on time with ... [ More ] |
| | | Mina Patel | | 7/26/2010 10:28:00 PM |
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| Auto Transport | | Quick delivery, good communication throughout process vehicle arrived in perfect condition.
If I ever had to ship again, I would not hesitate to use Direct Express Auto Transport. [ View ] |
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| repeat user of services | | This is the second time I am using your services and it has been very good. I would have no problem recommending to my friends.
Dribver kept me updated a day before to make sure I was able to receive the vehicle on time when delivered sooner.
Nand... [ More ] |
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| Direct Express Auto Transport | | I had 2 cars shipped from the San Francisco Bay Are, CA to Jacksonville, FL. I was asked for a date at which the cars would be available. The cars were picked up within one day of that date. I met driver at a nearby shopping mall so he could easil... [ More ] |
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| On time | | very sastified will use it again and again. The driver was very honest and helpful. I will use them again in any future shipping. I got a phone call letting me know when and what time my car was going to pick up and delivery day was on time sooner th... [ More ] |
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| nice experience | | This was my first time experience with shipping a car. Everything went smoothly from pickup to delivery. The delivery guy was very honest. I really appreciate the efforts and would definitely use again. thanks for all the support. [ View ] |
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| Direct Express | | Overall service was actually very good. Asking someone you don't know to pick up a vehicle you just purchased several states away and deliver it to you unharmed stretches the limits of trust, but everyone we dealt with was helpful and pleasant. I w... [ More ] |
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| Direct Express | | Overall service was actually very good. Asking someone you don't know to pick up a vehicle you just purchased several states away and deliver it to you unharmed stretches the limits of trust, but everyone we dealt with was helpful and pleasant. I w... [ More ] |
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| Direct Express Review | | The service is very prompt and quick, which I appreciated very much. My car arrived in Ohio from California within a week after being picked up. However, for being extremely responsive and attentive, the company arranged a driver to my car within ho... [ More ] |
| | | Linda Nguyen | | 7/23/2010 9:32:00 AM |
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| Excellent Services | | The driver came to Pick up exactly the time he called us; and select at high school parking lot which is near our house. He loaded the car immediately and explained to us how it will be transfered and delivered. The car was delivered in 4 days from D... [ More ] |
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| Excellent customer service | | Initial contact with company was good. The representative treated me with respect and professionalism. Representative gave correct information regarding transport. They called me along the way to report their progress and time of delivery. The driver... [ More ] |
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| Michigan to Texas auto transport | | I looked at reviews from several different companies, and ended up going with Direct Auto just based on the quoted price. I set the available date, and two days later, my vehicle was picked up. Another two days later, it was delivered in Texas. Ev... [ More ] |
| | | Norman | | 7/20/2010 10:30:00 PM |
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| great service | | I shipped 2 cars and they both went well. direct express was very honest and upfront about the whole process. I would recommend them and would use them again [ View ] |
| | | Jeff Dietrich | | 7/20/2010 4:12:00 PM |
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| They were on-time and great to work with | | My husband is a former Military Officer. We have shipped our cars across the country multiple times. I have had some bad experiences in the past. This time, things went smoothly. They picked our car up on the agreed upon day and dropped it of the fo... [ More ] |
| | | Jamie | | 7/19/2010 7:42:00 AM |
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| Truck transport | | The car carrier was courtious and kept good contact with us along the way. I would use this company again.
The pricing of this company was middle of the road, not the cheapest and not the most expensive. I would use this company again. [ View ] |
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| Super Customer Service | | The experience was simply unbelieveable. We could not believe the speed and professionalism of the company and carrier personnel - assigning a carrier within hours of my call on a Saturday and pick up of the vehicle on that Monday with delivery to ... [ More ] |
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| My experience with Direct Express Transport | | I had checked with numerous transport companys about shipping my car and found that Direct Express Transport to cost a lot less than the others and was easier to contact and talk with an associate about any questions I had. I would highly reccomend D... [ More ] |
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| direct express experience | | It was a pleasure doing business with direct express. The car was picked up the same day I called to schedule. All of the employees that we dealt with were friendly, and considerate. The driver kept in touch with me and my daughter which we appreciat... [ More ] |
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| direct express experience | |
Direct express was very pleasant to work with. The transport drvier stayed in touch with us, and all services were professional and friendly. I would definitly use this company again. [ View ] |
| | | maryk | | 7/16/2010 4:03:00 PM |
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| Experience shipping our car cross-country using ATD | | I selected this company from a computer search of shippers. I looked over Auto Transport Direct and found it to have a computerized input system that was simple to follow and immediately gave me a shipping price which was quite reasonable. I had so... [ More ] |
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| transporting my vehicle | | I was referred to the company by a friend who had used them. Lydia at the company was very helpful in guiding me through the process and made the experience stressless. I was notifed by email as to when my vehicle would be picked up and the transpo... [ More ] |
| | | B Walz | | 7/16/2010 10:51:00 AM |
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| Direct Express Auto Transport Review | | We moved from San Jose to Chicago and needed to ship our car. Direct Express picked up my car on the day requested and delivered the car in 4 days. It was fast, easy, and the driver was great. We would definitely use them again. [ View ] |
| | | Stephanie | | 7/15/2010 9:29:00 AM |
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| Gary from Brainerd is The Man! | | I inherited my Grandfather's 1974 Jeep CJ-5 - which is the physical manifestation of mine and my brother's childhoods; an incredibly sensitive item in many ways. The Jeep started in a very small town, very removed from any major highway artery making... [ More ] |
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| Prompt, Honest, Affordable | | When I first looked into using a transport company to bring my son's car from California to Texas I had no idea there were so many to choose from. I became a little confused with the differences in quotes, however, I stuck with my gut and used you- ... [ More ] |
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| Ford F-100 Pick-up | | I recently purchased a '58 Ford F-100 from a seller in Texas. After a little delay in the available time to pick-up on my end, I called a Friday evening to tell them it was now available. Expecting them to take a few days to process this, I was surpr... [ More ] |
| | | B. Cassidy | | 7/14/2010 7:45:00 AM |
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| Great Service | | Direct Express Auto did what they said they would do. The driver was accessible and communicated along the way as to where he was on his way to Michigan. Well coordinated and car was not damaged and was clean. They stayed within their publish... [ More ] |
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| transport | | I would use this company again in a heart beat. I felt that the price was fair and the driver was very good at letting me know where he was and when he would be here. Awesome. [ View ] |
| | | Paula | | 7/13/2010 11:13:00 AM |
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| get the job done with low cost | | best quote, prompt and safe delivery, 4.9 stars
only complaint is the super short-notice on car pick-up - believe it or not, 2-hour notice, luckily it worked for me. [ View ] |
| | | pohao | | 7/13/2010 2:04:00 AM |
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| Iowa to California | | Car was picked up on time and was delivered on time. The driver was very nice and contacted me about all of the details. We met in a parking lot mall not very far from my house and we just met at a close place for delivery on my car [ View ] |
| | | andrei | | 7/12/2010 8:34:00 PM |
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| transport | | the driver was nice and pleasant when i went to pick up my car. my care was delivered as promise to me. i would use this service again and highly recommend to others. [ View ] |
| | | Tonia | | 7/12/2010 7:22:00 PM |
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| Direct Express Auto Transport | | I had not heard of this company or any other company when I started this process. I was worried about using a transport company so I did a lot of research. Anyway, I decided to use them based on all the good reviews I read compared to other companies... [ More ] |
| | | T. Allen | | 7/12/2010 3:35:00 PM |
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| recommend | | The entire process was very smooth. Car was picked up right away and arrived in town the same day we did. Highly recommend them. Great prices as well. [ View ] |
| | | michelle moore | | 7/9/2010 5:28:00 PM |
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| Great service! | | I was very impressed with the entire process. My car was picked up on the exact date I requested, and was dropped off on the day the driver said he thought it would be. This is definitely a service for those who are patient and trusting. I had schedu... [ More ] |
| | | erica hirsch | | 7/9/2010 3:05:00 PM |
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| Truck Transport to Colorado | | I was very pleased with the prompt action Direct Express Auto Transport was able to identify a shipper in a few short days. This was a short notice request. The contacts at Direct Express Auto Transport met my expectations-polite and friendly. The sh... [ More ] |
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| Direct Express Auto Transport | | Using Direct Express Auto Transport was easy and reliable. The cost was $525 for door to door service from Tennessee to New Jersey. The driver called when he picked up the vehicle and called again when he was going to deliver the vehicle. The driv... [ More ] |
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| Excellent Auto Transportation | | My daughter had left to attend college in Texas and I had to ship her Mini Cooper as soon as possible. With all the expenses for college, I was concerned about the cost. I found Direct Express Auto Transport and was impressed with their immediate o... [ More ] |
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| experience | | The quote was quick and I was never put on hold. The car was picked up the first day I made it available. The car was delivered on time. I believe the car was dirty becauseit had just been transported over a thousand miles! I will be using the same c... [ More ] |
| | | Debbie C. | | 7/6/2010 11:28:00 AM |
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| Transport Review.. | | I had purchased a car in Arizona and needed the vehicle shipped to Maryland. Unsure who to use I read the positive reviews for Direct Express Auto Transport and decided to give them a chance. I had a great experience with them. The car was picked up ... [ More ] |
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