Magic Carpet Auto Transport  | |
| Location: | 700 NE 4th Ave
Camas, WA 98607 |
| Phone Number: | 360-834-2900 |
| Website: | http://www.magiccarpetautotransport.com/ |
| Email: | terry@magiccarpetautotransport.com |
| Time On Site: | 3 Year(s), 8 Month(s). Since 11/17/2006 1:20:00 PM | | FMCSA Licensing: | MC-500874 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | Letter from the President... It’s no surprise to me to find my three companies at the top of all of these lists. At Magic Carpet Auto Transport Inc., Cascade Vehicle Shipping Inc. and Domestic Auto Transport Inc. you will find a corporate culture of putting our clients first.
For us it starts by taking NO DEPOSIT UPFRONT. This site is littered with reviews from clients who have been “ripped off “ for deposit money. We only collect funds when YOUR CAR IS MOVING and after we have done our jobs. We are all well respected in the industry and only work with trucks that have been meticulously reviewed by our dispatch professionals and found worthy of serving our clients.
Finally our group of experienced employees are provided the BEST PACKAGE of Fringe BENEFITS that money can buy AT NO COST TO THEM. Our goal is to create happy employees that value their jobs and their clients; thus allowing the companies to create long term relationships with our clients.
In closing let me say that you should give us a try, MY GROUP OF COMPANIES ARE SIMPLY THE BEST, and my staff will treat you with respect and work their behinds off to get the job done right
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Have your own experience with Magic Carpet Auto Transport to share? Click Here to add a review. Overall Rating (Last Two Years*): 
3106 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Magic Carpet Auto Transport reports that they have an average of 2500 customers per year. Currently, this site has 2086 reviews posted by individual customers for the past 365 days. So approximately 83.44% of Magic Carpet Auto Transport customers have posted a review.
This means that 16.56% percent of their customer’s opinions are not represented on this site. |
| Trucking service | | Everything went on smoothly from start to finish. Zero Hitch. I would have giving a 5 start but I will stick to 4 start cos no Human is perfect . 5 star is perfection to me [ View ] | | Charles, thank you for this review... everything went on smoothly from start to finish ZERO HITCH... boy, you'd think that was 5 STARs for me? Anyway, thank you for your business, hope to help you again in the future. John @ Magic 303- 499- 9734 direct. [ view ] |
|   | | Charles | | 7/23/2010 10:32:00 AM |
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| Sheila Paquette | | Wow, my car engine blew in Utah and I had to get the vehicle to Colorado. Not knowing what to do I searched auto transport companies on the internet. Magic Carpet Auto Transport caught my eye as being the #1 rated transport company. I asked for quote... [ More ] | | "Thank You" Mike for such a nice review. It was a pleasure working with and assisting you in the transport of your vehicle. If I can ever be of assistance to you or anyone you know please don't hesitate to call.
Sheila Paquette
360-673-4232
sheila@magiccarpetautotransport.com [ view ] |
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| 1969 Camaro | | After doing research on most of the carriers I chose Magic Carpet based on there customer service rating. How I was wrong. After being late by two days for pickup the nightmares started. The crazy Russian that picked up the car broke it the first thi... [ More ] |
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| John Mendez | | prompt service and great customer service from John. would recommend. The truck was early at pick up on on time for deliver. car was delivered in perfect condition. [ View ] | | Stelios, thank you for this 5 STAR rating and straight forward review. Gotta love it when it all comes together... pickup on time and delivery right on time too. Please let me know if any of your friends or family ever need to ship a vehicle. John @ Magic 303- 499- 9734 direct [ view ] |
| | stelios | | 7/22/2010 8:48:00 PM |
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| Headaches Along way | | So here is my story, and before I begin let me say I know that it must be tough coordinating shipments but I could not believe the difficulty I endured. I booked my shipment from north of Boston to Santa Rosa California about 4-5 weeks in advance. Ev... [ More ] |
| | | J. Silva | | 7/22/2010 3:22:00 PM |
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| Well done | |
The car was picked up several hours late but I understand that the driver covering a route. The car arrived on time and in perfect condition. The driver was cordial and attentive. [ View ] | | Diego, I enjoyed working with you on this transport and I am glad things went so smoothly. Michelle 360-834-2900 ext 214 [ view ] |
| | | Diego | | 7/22/2010 11:01:00 AM |
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| EXECPTIONAL SERVICE and PEOPLE | | The service was exceptional. Michelle Henriksbo provided outstanding support. She demonstated an exceptional commitment to personaly assuring my experience with Magic Carpet was world class and because of her commitment it truly was.
The driver wa... [ More ] | | Thomas, It is always a great pleasure working with customers like you who appreciate our hard work and dedication to providing you great customer service. Thanks for the great comments and I look forward to your referrals! Michelle 360-834-2900 ext 214 [ view ] |
| | | Thomas Bryan | | 7/22/2010 10:01:00 AM |
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| Unbelievable service | | I cant say enough wonderful things about Magic. Before I knew Magic existed I went with this other company called AutoTransporters. They strung me along for about a month asking for more and more money until I told them nicely where they could shove ... [ More ] | | Trevor, I am so glad we could get this transport done for you in such a timely fashion and appreciate you trusting us to get the job done for you. It was a pleasure working with you on this and we appreciate greatly the nice review!!! Michelle 360-834-2900 ext 214 [ view ] |
| | | Trevor L. | | 7/22/2010 9:58:00 AM |
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| Worked Great | | I was very satisfied with Magic Carpet Auto Transport. I waited a little too late to book my transport (about 2 weeks out), but the customer service agent I worked with was able to get my car transported. We did end up having to pay an extra $100, ... [ More ] | | Michael, I am glad we were able to get this transport done for you and we appreciate the nice review! Michelle 360-834-2900 ext 214 [ view ] |
| | | Michael Weinstein | | 7/22/2010 9:34:00 AM |
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| Hilliary | | I want to thank Hillary and the team from Magic Carpet Auto Transport for a successful car transport. I would most definitely use this car carrier if I were to ever transport another vehicle. Hillary was courteous and professional. She was prompt wi... [ More ] | | Your welcome and thank you frank for your wonderful review. It was great working with you and I'd be more than happy to help you with any of your future auto shipping needs =) Hillary Bergeson 360-834-2900x204 [ view ] |
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| Cheryl Phiffer | | Pick up and delivery was on time. Cheryl Phiffer wasgreat to deal with. She kept me informed as to the status of my delivery thoughout our teansaction. [ View ] |
| | | Frank | | 7/21/2010 8:40:00 PM |
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| vehicle transport | | There has always been open and honest communication with the company. The rates were reasonable and the carrier chosen has been professional and consciencous about the fact ,they are dealing with precious cargo. I can definately recommend this broker... [ More ] |
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| great company | | kathy was great and everything ran very smoothly start to finish. Car arrived safely and on time. The price was very competitive and the customer service was top notch. The driver was polite and on time. I would definitely recommend Magic Carpet. [ View ] | | Thank you for the wonderful 5 star review, Im so glad everything went smoothly from the beginning to end. Moving can be stressfull enough. Im happy to have helped. Kathy~ 360 834 2900 x206 [ view ] |
| | | J Sine | | 7/21/2010 6:11:00 PM |
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| Order #1317177 Magic Carpet - Call Kathy Ashlock | | I had no idea about the world of auto transport. I looked up reviews and after a short time saw that Magic Carpet was a "stand-out". I called them and they explained how the process works. They did EVERYTHING they said they would .... pi... [ More ] | | Scott, Thank you so much for the wonderful 5 star review. Im glad that everything went well from start to finish. Kathy~ 360.834.2900 x206 [ view ] |
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| PCS from DC to CA | | Have moved my vehicles from coast to coast several times over the past twenty-five years, in conjunction with military PCS orders. This has been the smoothest experience...by far. All personnel were courteous, responsive and knowledgeable; from cal... [ More ] | | Thank you Mark for sharing your insight and for your 5 star review! I'm glad everything went so smoothly and we look foward to helping you in the future. =) Hillary Bergeson 360-834-2900x204 [ view ] |
| | | M Cromarte | | 7/21/2010 3:34:00 PM |
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| Review of Magic Carpet | | Moving across the country is stressful enough - magic carpet did a really professional and great job at getting my car across the country with no damage and in a short amount of time. It was a great experience! [ View ] | | Thank you for the 5 star review, im so glad that everything went great from start to finish. Kathy~ 360.834.2900 x206 [ view ] |
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| Kathy Ashlock | | Very helpful and organized service. No complaints. I was notified several times throughout the process with updates as to the status of my delivery, and I felt very comfortable with the entire situation. [ View ] | | Marc, Thank you for the wonderful 5 star review. Im glad to hear everything went smooth on the transport. Kathy~ 360.834.2900 x206 [ view ] |
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| price and attitude | | I had to pay 270.00 more. When I decided to choose Magic Carpet to transport my car I was expecting to pay only 1000 as advertised. But I was told that the driver has increased it because of increasing gas prices. I agreed despite the increase becaus... [ More ] | | Maria, I am sorry to see this review since it is not completely honest nor even close to what transpired. All we ask for in our reviews is an HONEST review.
You booked this on 6/22/10 at 8:16am for $1270/$1220 after rebate with your first available date for pick-up being 7/4/10. It was explained to you in detail that it takes 1-10 business days typically to get your vehicle dispatched and picked up. Your vehicle was dispatched 6/22/10 at 10:16am (same day as booking) and scheduled for an estimated date of pick-up for 7/5/10, well within the 1-10 day window. Not only was your vehicle picked up on time but I fail to see where we ever raised your price. You booked at $1270 and the price remained the same to this very date. When I personally called you to inform you of the dispatch you were extremely happy and thanked me for such fast and friendly service. On the day before pick up I called the driver to confirm pick up for you and once again called you to let you know it would be picked up on time, you once again thanked me and seemed to be very happy. On 7/5/10 I called to confirm pick up had happened and you informed me it had and seemed very happy at this point also and thanked me for my professionalism. Do you see where I might be a bit confused by your review?
As for you having to call us, well I told you from the time of booking I do not call every customer every day. If I did this I would never have the time to get your vehicle moved. I did tell you that you were more than welcome to call me anytime you had a question or just wanted to check in and even provided you with my personal cell phone number for outside of business hours.
As for your delivery date. All dates are ESTIMATES and you were informed of this. We do not guarantee times or dates as this is simply impossible in this industry due to the fact we never know the circumstances or delays our carriers might encounter out on the road. Unfortunately your driver did encounter some problems with other customer's causing delays in their pick up and delivery times which made it impossible for him to meet the ESTIMATED date of arrival for your delivery. This was explained to you when you called in and I personally called and spoke with J-Rom and know they gave you a discount for the delay in your vehicle being delivered. I and my fellow associates were polite and professional at all times when you called in on a daily basis even sometimes numerous times in a day just to check in. We at Magic Carpet Auto Transport go out of our way to serve and accommodate our clients in every way possible. Unfortunately we cannot please 100% of the people 100% of the time, but I can assure you we give it our best and by our ratings and standing in this industry do a fine job of putting our best foot forward in customer service.
Your lack of total honesty in your review demands that my reply set matters straight. I am glad you have received your vehicle and wish you the very best in your endeavors.
Sheila Paquette, Direct Line 360-673-4758, Sheila@magiccarpetautotransport.com
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| | | Maria Yabut | | 7/21/2010 11:24:00 AM |
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| John @ Magic Carpet | | Johan was very efficient, responsive, detailed and personable. We would definitely use his services again. We were very pleased with his follow up! Thanks John [ View ] | | Johan, thank you for this review.. and of course the 5 STAR rating as well. For anyone needing to ship their vehicle in Colorado, Utah, Wyoming or Kansas... these states are my speciality. Thank you again Johan... pls call me when you need to ship you BMW as well. John @ Magic 303- 499- 9734 direct. [ view ] |
| | | johan petro | | 7/21/2010 11:16:00 AM |
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| Unprofessional Carrier | | Customer service received from the Magic Carpet representative, Trevon Bond, was excellent. Very professional, curtious, and efficient. The driver that delivered the vehicle was not. The very large fellow, Kevin, became hideously angry when I info... [ More ] | | Thanks for the review today Tim. I appreciate the opportunity to transport the Van for you. Im glad you finally have the van there and can start restoring it. The driver has not acted this way with any past clients i know of however we we'll make a note not to use them again. Have a great week, Thanks again Trevon
Your Shipping Expert!
Trevon W. Bond
No upfront deposit - we do the work first!
Licensed, bonded and insured!
503-855-3666-Direct Line [ view ] |
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| Magic Carpet (Kathy Ashlock) - they did their job | | My boyfriend had success with Magic Carpet to ship his car a couple weeks before I needed to ship mine, so I contacted Kathy again when it was time to ship my car. Our contact started out with a slightly confusing email exchange, in which she suppli... [ More ] | | Nik, Thank you for the 5 star review, sorry for the confusion at the begining. Im glad we got your vehicle picked up in a timely matter and was delivered safely. Kathy~ 360.834.2900 x206 [ view ] |
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| Service Review | | Nice prompt service. The driver kept me informed throughout the process. Happy with Stephanie and the overall experience. My son started the truck the day before to make sure it was running okay. He must have not closed the door completely and th... [ More ] | | Gary, Thank you for the wonderful 5 star review. I really appreciate the time you spent leaving your feed back. Feel free to contact me again for another auto transport. Take Care~*Stephanie 360-834-2900 x217*~ [ view ] |
| | | Gary | | 7/20/2010 10:48:00 PM |
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| Vehicle Delivery | | I would like to take this opportunity to thank Stephanie at Magic Carpet Auto Transport for all of her help in transporting my recently purchased vehicle. The entire transaction form my requesting a quote through to delivery was handled perfectly. H... [ More ] | | Chuck, Thank you for the FABULOUS 5 Star review. It was a pleasure assisting you with your auto transport. Enjoy your new vehicle, i am glad i was able to assist you with your new purchase. Feel free to contact me again for another auto transport. I also appreciate your referal to your friends or family members to my company when they are in need of an auto transport. Thanks, and Take care, enjoy the new vehicle!! ~*Stephanie 360-834-2900x203*~ [ view ] |
| | | Chuck | | 7/20/2010 7:14:00 PM |
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| Michelle Henriksbo | | Magic carpet was a very helpful and had great customer service when we contacted them by phone and by e-mail. We were helped by Michelle Henriksbo, who was very nice and willing to help or answer questions for us. Everything was done early and was ve... [ More ] | | Barbara, I am so glad things went so fast and smooth with your transport. I had a great time working with you on this. Michelle 360-834-2900 [ view ] |
| | | barbara | | 7/20/2010 2:24:00 PM |
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| Awesome | | I was really uncomfortable in shiping my vehicle. Must company were too way agressive in their offers, some were disrespectful. But fortunatly I received a call from Magic Carpet Auto Transport (Kathy) explaining all the process, how works in a nice... [ More ] | | Thanks you for the wonderful review. I'm so glad to hear everything
went smooth from start to finish. You were
such a pleasure to work with. Kathy 360 600 6080 x206 [ view ] |
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| Vancouver to New York | | This is the second time I am using services of Magic Carpet Auto Transport. The first time, I used their services to move my car from Boston to Vancouver, and now I am moving my car from Vancouver to New York. Both times went very smooth for me. The ... [ More ] | | Thank you Artem for the great review. It was a pleasure assisting you and I look forward to working with you in the future. When you are ready to transport in the future please call my direct line at 360-673-4232 or email me at sheila@magiccarpetautotransport.com [ view ] |
| | | Artem Tokarev | | 7/20/2010 12:09:00 PM |
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| Order #1304163 | | My whole experience with Magic Carpet was great. The associate Kathy Ashlock matched a competitor's price of $835 that saved me quite a bit over their original qoute of $925 from Cleveland to LA. The driver even beat the snowstorm that disabled Cleve... [ More ] | | Thanks Brandon for the 5 star review. I'm glad everything went somewhat
smooth. Can't control mother nature. Kathy 360 834-2900 x206 [ view ] |
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| Car Delivery | | excellent service by Michelle. Car arrived on time and in excellent condition. Will use Magic Carpet again. They arrived for pickup on the day they said they would and delivered the car on time to illinois. Communications along the way was very goo... [ More ] | | Harold, It was really nice working with you on this transport. Thanks for the business and the nice review! Michelle 360-834-2900 [ view ] |
| | | Harold King | | 7/20/2010 11:26:00 AM |
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| Great Service | | tony with magic carpet got our vehicle to the west coast early. This was an important transport for us and we will use them for all our work. Thanks again Tony- you made me look good! [ View ] |
| | | dave johnson | | 7/20/2010 10:38:00 AM |
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| Order # - 1313938 - Hillary Bergeson | | I had the best first time experience with Magic Carpet Auto Transport! Hillary was my contact person and couldn't be any nicer. The first order I put in I had to cancel and Hillary was very understanding and didn't give me a hard time for canceling... [ More ] | | Thank you for you detailed review and recomendation. I'm glad we were able to make everything go so smoothly the second time around. I look foward to helping you with any future auto shipping need! =) Hillary Bergeson 360-834-2900x204 [ view ] |
| | | AE&E Inc. | | 7/20/2010 10:10:00 AM |
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| John @ Magic Carpet | | I purchased a new Chevy Avalanche from a dealer in Washington state and was pulling my hair out trying to figure out how I was going to find the time to fly to washington and drive my new truck home to California. On a whim I decided to get a quote t... [ More ] | | Darin, thank you for this great review and the 5 STAR rating. I do have to say, not all of my shipments go this smoothly or as quick. Sometimes it takes me up to 5 days... so glad in this case all the stars aligned. Please call me again if I can ever be of any help... John 303- 499- 9734 direct [ view ] |
| | | Darin Necessary | | 7/20/2010 10:00:00 AM |
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| Moved 2007 Toyota Corolla from CA to IL | | We contacted about six different companies get quotes to ship our daughter's car from Sacramento to the Chicago area. Read various reviews and saw the ones for Magic Carpet were very positive so decided to go with them. Spoke to Stephanie and the sam... [ More ] | | DiMarko, Thank you for the fabulous 5 star review. I really appreciate your feedback. Feel free to contact me again for another auto transport. Take Care~*Stephanie 360-834-2900x217*~ [ view ] |
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| Magic carpet Auto Transport | | The vewhicle was picked up then dropped off at a lot where it sat for 10 days, the ignition switch was the broken by trying to start the car with the trunk key, the vehicle was then not able to start. the convertible was then put on the lower part of... [ More ] | | Thanks for the review of the driver not me. The driver has the full coverage insurance all you need to do is place you damage claim with them and they will replace the damaged top and the ignition. Call me if you need any help with that, thanks Trevon [ view ] |
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| Nothing but the run around | | Two months before moving day, I contacted Magic Carpet Auto Transport. Tony was very polite and seemed knowledgeable, but as moving day approached he became non-existent. They never did call nor pick up our vehicle. It is 3 months later and I have ne... [ More ] |
| | | Mark Regan | | 7/19/2010 4:00:00 PM |
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| Car Transportation | | Magic Carpet was very helpful in getting my car across country, from Vermont
to California. They were knowledgable and willing to answer any of my
questions. Upon pick up, the price was increased by the carrier which was
unexpected. Magic Carpet w... [ More ] | | Dan, Thanks so much for the 5 star review. I am glad the transport went well!! Michelle 360-834-2900 ext 214 [ view ] |
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| Transport from VA to CA | | The truck driver who picked up my car was very courteous and picked up the car within two days of my placing the order. The only problems with the move was that while the driver (Element Auto Transport) called my daughter (who the car was being ship... [ More ] | | John, Thank you for the 5 star review, Im glad you were happy with my service and your vehicle was delivered safely. Kathy~ 360.834.2900 x206 [ view ] |
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| trevon bond | | the agent trevon was really helpful honest and always answered the phone, picked up on time and delivered on time , awesome customer service and best price, whole transcation was really smooth [ View ] | | Hi Devang, thanks for the really good review today. The feelings are mutual. It was a pleasure to transport the vehicles for you to NY. Call me anytime, thanks again,
Trevon
Direct 503-855-3666 [ view ] |
| | | devang | | 7/18/2010 11:32:00 AM |
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| Very willing to help | | Magic Carpet was very willing to solve the problem I had during the truck pick up. My pick up date was supposed to be right before the Memorial Weekend; however, the truck never came. I called MAgic Carpet during the holiday weekend and my message wa... [ More ] | | Chris, Thank you for your feedback. [ view ] |
| | | Chris | | 7/18/2010 12:52:00 AM |
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| Stephanie Hamilton - Magic Carpet | | Great customer service and followed up with me before and after the transport. Very prompt service and I had no problems getting in touch with the driver either. [ View ] | | George, Thank you for the AWESOME 5 star review i really appreciate the time you took to leave your feedback. Feel free to contact me again for another auto transport. It was a pleasure assisting you with your move. Take Care~*Stephanie 360-834-2900x217*~ [ view ] |
| | | George Lin | | 7/17/2010 5:40:00 PM |
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| Annette Garten | | Annette was very pleasant to work with. She kept me up to date on progress of transport. Only issue was my transport fee quote. Fee for driver was originally quoted as $1000, then revised to $1500. Big difference. Except for that, I am very happy... [ More ] | | Dave: Thanks for the nice words. You were a great customer to work with. I am so happy that the transport went well and hope you enjoy your new "toy". Just drive careful. Thank you again for using Magic Carpet [ view ] |
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| Rayann Clark | | They are a very good company to deal with. i would use them again. they were always there to help and answer my questions. Rayann is a great asset to the company. [ View ] |
| | | Carol | | 7/16/2010 6:13:00 PM |
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| Good transport | | Customer care was very helpful and courteous. Used again for 2nd car. The driver and dispatch were out of sync because I was informed that the driver was in the area and would be arriving at my location within a few hours...but then later found out... [ More ] | | Thank you Beau for your 5 star review. I'm glad that, in the end, everything worked out great despite the hairy situation with pick up.=) Hillary Bergeson 360-834-2900x204 [ view ] |
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| CA to Plattsburgh | | overall our experience with magic carpet was ok - pretty good.
Brendon is very knowledgeable with VW Bus which was a great help.
we did get the camper from point A to point B but it did take a lot longer then we want
but it is also we're on a ver... [ More ] | | Shum, glad all went well with the transport of your Van. It did take a little longer to find the right carrier since it was going to the Canadian border. Hope to help you in the future with your transport needs. Thanks for the business much appreciated. Brandon mcat.brandon@yahoo.com 503-855-4005 [ view ] |
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| John@magic Carpet | | John was the best. My sister had left here van in haste while on vacation when they received word that my brother inlaw mother, father and nephew had been killed in an auto accident. Their only concern was to fly home as quickly as possible and then... [ More ] | | Kim, thank you for this great review... and I'm very sorry for your loss. This was one of the more difficult vehicles to get shipped as it in Jackson Hole WY... but we were able to find someone and all is well. Thanks again for this review and the 5 STAR rating. John @ Magic 303- 499- 9734 direct. [ view ] |
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| Great customer service | | I had been out of state for several months with my twin daughters for medical treatment. We had driven my minivan down to Florida from Maine and intended to drive back when medical treatment was done. We unexpectedly had to fly home as the drive wo... [ More ] |
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| Efficient Reliable Service | | My Magic Carpet Rep Annette Garten was terrific. She was in close contact with me, before, during and after the transport, contacted the transporter during the trip, called the receiver on the other end. and followed up with me after the delivery was... [ More ] |
| | | R J Follert | | 7/16/2010 12:12:00 PM |
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| Great Service | | Transport was great and on time. I would definitely use them again if I have the need to transport another vehicle. Stephanie was a huge help and always easy to get a hold of.... [ View ] | | Lane~Thank you for the fabulous 5 star review. I really appreciate your time leaving your feedback. feel free to contact me again for another auto transport. Take care~*Stephanie 360-834-2900x203*~ [ view ] |
| | | Lane Kester | | 7/16/2010 11:43:00 AM |
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| Review | | Trevon was very personable and tried to do his best to get the delivery to happen.
He was also very prompt in initiating a call from my internet request and prompt in finding a solution to my transport issues. The car arrived in fine shape without ... [ More ] | | Thanks Bill for the good review, I appreciate the opportunity to transport the Corvette for you, Best wishes, I'll stay in touch, Trevon 503-855-3666 [ view ] |
| | | Bill Gscheidle | | 7/16/2010 9:48:00 AM |
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| customer service | | Magic Carpet at first seemed very friendly and professional. However, we discovered the customer service dropped off as the days progressed. First, they were unable to work with a 3-day window for pick-up, despite booking at least 45 days in advance.... [ More ] | | Chris, I am sorry that you feel badly about your transport. I do have in my notes that you were contacted about pickup and the arrangement for that when i called you did not seem to be a big deal to you as these HI orders take a lot of preparation and strategy to make happen when a truck is involved as well as the arrangement for pickup by you. I did see in our notes that you were communicated with on this order as you were the one who placed it and the one who appeared to want contact on this. I remember talking to you on July 7th along with the manager to show you how to track your vehicle on the website for the vessel. You were also made aware at that time when the vehicle would be ready for pickup at the port. My call was a courtesy call and follow up to make sure you picked it up. I am sorry that you feel you did not receive the customer service you wanted. It is satisfying to know that you did receive the vehicle in such a timely fashion and the transport with both carriers went so wonderful!! Thanks for your business. Michelle [ view ] |
| | | Chris Lesnick | | 7/16/2010 1:03:00 AM |
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| Michelle Henriksbo | | Michelle was always very helpful and very responsive to emails and calls. She did a great job trying to accommodate my schedule and provide guidance for the whole process. [ View ] | | Alix, I enjoyed working with you on this transport. Thanks so much for your flexibility in seeking to understand how this industry works. Having that from our customers really is appreciated. I am thankful all went well for you and I wish you the best. Michelle 360-834-2900 ext 214 [ view ] |
| | | Alix Broadfoot | | 7/16/2010 12:36:00 AM |
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