Mercury Auto Transport, LLC  | |
| Location: | 2240 SW 70th Avenue
Davie, FL 33314 |
| Phone Number: | 800-553-1828 |
| Website: | http://www.mercuryautotransport.com |
| Email: | info@mercuryautotransport.com |
| Time On Site: | 2 Year(s), 8 Month(s). Since 11/18/2007 12:37:00 PM | | FMCSA Licensing: | MC-647319 | Authority | Status | | Common Carrier | None | | Contract Carrier | None | | Broker | Active | |  View government license and insurance information. | Company Type:
(Interstate) | Broker
** This information is generated by the FMCSA Information ** | | | | Thank you for your interest in shipping your vehicle with Mercury Auto Transport. Our competitive prices are determined by the size of your vehicle and where it will be delivered. We're large enough to handle all of your vehicle transportation needs, yet small enough to care. We appreciate the opportunity to serve you.
At Mercury Auto Transport, our commitment is to serve the customer every step of the way by using only the most reliable and reputable auto carriers in the industry. While shipping a vehicle is not complicated to understand, there are many 'trade secrets' that will leave you frustrated if not fully explained. We empower you every step of the way with the information you most need to know to make the best decisions about shipping your vehicle. |
|
|
Have your own experience with Mercury Auto Transport, LLC to share? Click Here to add a review. Overall Rating (Last Two Years*): 
231 ratings & reviews posted
Do The Reviews Accurately Represent This Company?
Mercury Auto Transport, LLC reports that they have an average of 4320 customers per year. Currently, this site has 153 reviews posted by individual customers for the past 365 days. So approximately 3.54% of Mercury Auto Transport, LLC customers have posted a review.
This means that 96.46% percent of their customer’s opinions are not represented on this site. |
| I'm Impressed | | This company picked my vehicle within 3 day and it was delivered to me, about 4 days later. They gave me an estimate of 7 to 10 days, so I was fairly impressed, because no other company could even ofer me that timeline because of the long distance. I... [ More ] |
|  | | Janelle | | 7/30/2010 6:16:00 PM |
|
| Amazing service! | | Wow! Talk about fast, reliable, and caring service! I spoke with Eric Rezner at Mercury who immediately went to work on acquiring a carrier to transport our car. Eric said he would get back with me by the afternoon of the day we spoke, and he called ... [ More ] |
| |
| Review of Mercury | | This was the first experience that my wife and I had with an auto transport service. Mercury personnel were personable and helpful. For example, they provided a comprehensive summary of the process and were both patient and understanding in response ... [ More ] |
| | | Frank G. | | 7/22/2010 7:57:00 AM |
|
| Review of Mercury | | This was the first experience that my wife and I had with an auto transport service. Mercury personnel were personable and helpful. For example, they provided a comprehensive summary of the process and were both patient and understanding in response ... [ More ] |
| | | Frank G. | | 7/22/2010 7:55:00 AM |
|
| Great experience! | | I just wanted to thank Eddie, and the Mercury transport team for facilitating the transport of my Mitsubishi Evolution from the East coast to the West coast. Eddie explained to me in detail the whole procedure, and what to expect. He kept me abreas... [ More ] |
| |
| Excellent service | | Service was excellent and on time. Driver was very courteous and this is the first time, I got such a wonderful experience from a transporter. Keep it up! [ View ] |
| | | Cijo | | 7/20/2010 11:25:00 AM |
|
| Transport of my broken down Volvo | | The engine of my Volvo S-80 blew up in a small town in Nevada. I had it towed by AAA to Elko and contacted Mercury Auto Transport. Juan Carlos was very courteous and assured me that they would have someone there to pick up my car within five days. I ... [ More ] |
| | | Rory | | 7/18/2010 11:21:00 AM |
|
| Thank you! | | This was the first time I've ever had to ship a car, so finding myself in unfamiliar territory, it was a pleasant surprise to talk with Josh. His service was personable, professional, and helpful, and I felt assured that my car (the first one I ever ... [ More ] |
| | | Ymkje Wideman | | 7/14/2010 2:49:00 PM |
|
| Excellent Service | | I have tried to ship my with other companies and I should have to wait for more than a week after the first avialable picking date and even they couldn't make it but at the end I contact Mercury Auto transport and unbelivably they could manage to pic... [ More ] |
| | Alula | | 7/14/2010 2:38:00 PM |
|
| Good Broker | | Mercury Auto Transport contracted Elite Auto Transport San Bernardino to transport my 1973 Chevy Nova from Riverside, CA to Wichita, KS. Mercury did a great job with the customer service and contracting aspects. If you look at the late pickup/deliv... [ More ] |
| |
| The shipping of my newly purchased vehicle. | | The one thing among many positive things that can be said about Mercury AT is that these guys are on top of their game. That's why i guess there one of the best. The level of comfort their personal manner and shipping astuteness allow you to feel as ... [ More ] |
| |
| Corvette Convertible | | Mercury transport was about average with their quote. I chose this company upon the excellent reviews and BBB affiliation and web site.
They called with a carrier within minutes. The problem was with carrier, VIP Haul, INC.
They were a day late... [ More ] |
|  | | PA Sunshine | | 7/7/2010 11:47:00 PM |
|
| Comments | | Excellent service & pricing from to start to finish. I review the history data for Mercury and copared it to several other brokers and was very happy that I picked Mercury. Lisa was very professtional to work with and I sincerely appreciated how... [ More ] |
| | | Marty Winfield | | 6/19/2010 4:22:00 PM |
|
| 1990 Mazda Miiata Mx 5 | | Thank you to Lisa @ Mercury Auto Transport for her very professional service in helping me transport my 90 Mazda Miata from Wickliffe, OH to Los Angeles, CA so fast. I submitted my order for posting on June 7, 2010. Michael called me on June 9 to con... [ More ] |
| | | Mario Uy | | 6/17/2010 6:14:00 PM |
|
| transport | | Michael and Matt arranged for an excellent carrier to transport my INOPERABLE vehicle. They communicated well with the carrier ( Maximum Auto Transport) and the driver called me and kept me informed every step of his way. The car was picked up within... [ More ] |
| |
| Excellent Service | | We had a problem with another carrier that we booked a month in advance. They wanted more money even though it was past the date they wanted. I called Mercury and they saved us. We were treated with the utmost respect and we were updated constantl... [ More ] |
| |
| Transport of Vehicle | | I had my Chevy Impala sedan transported from Arizona to New York. All dealings with Mercury Transport were professional and courteous. They were very helpful in finding a trucker to transport my vehicle. The price was fair and competitive. The ca... [ More ] |
| |
| accommodating | | The driver was ready for an early pickup, but it would have put undue pressure
on me to get ready. I asked for the next day pickup and the driver was able to
work it into his schedule to accommodate me. The delivery was a day earlier than
promised... [ More ] |
| |
| Review | | Eric was on the job every time I called or emailed and took care of all my concerns in the moment...It was a pleasure doing business with him...When he was out of the office, he immediately had Matt call me, and his follow up was also superb...The ca... [ More ] |
| |
| Thanks A lot | | Eric, was excelent at giving me the information I needed. He told me he had served 6 years with Army Rangers and would make sure i was taken care of. He was true to his word and and always there when I called.
The carrier did a great job and next t... [ More ] |
| |
| Good Job | | This is the 5th vehicle i have had transported with Eric and Mercury. I have never had an issue with them.Customer service was excellent. Eric has always been very strait forward with the information and accurate with pricing. I have recommended him... [ More ] |
| |
| green bay wi to san jose ca | | i bought a 2 cars on ebay one came from green bay wi and the other one from minnie ky I didnt buy at the same time i didnt know know who i would ship with i had actually set things up with another companyto ship when the car didnt move i conti... [ More ] |
| |
| Super! | | Mercury auto transport was great!!!!They made my move stress free,and everyone one was very helpful.My car was picked up on time and delivered promptly .I would more than recomend Mercury.They were great.Thank you Charlie and Team. [ View ] |
| |
| Fair Price Good Service | | Mercury was a wonderful company to deal with .From start to finish everything was seamless.They did a very good job explaining in detail what to expect.Very professional,and someone was always available to answer my questions and calls.Would definate... [ More ] |
| |
| Thank You | | Used this company to transport my vehicle from California to Florida the price quote was excellent, i was treated with respect. They were knowledgeable and explained in detail exactly how my vehicle would be transported. Upon arrival i have to say i ... [ More ] |
| | | Evans | | 6/4/2010 11:40:00 AM |
|
| My Civic Made It! | | Mercury Auto Transport did a fantastic job getting my car from Florida to California at a great price. They actively worked to have my car moved and would call and leave me messages to keep me in the loop on the search for a carrier. They worked with... [ More ] |
| |
| auto transport | | After I submitted my request, I was kept informed about the progress of the pick-up, both by Mercury, and the carrier. The car arrived a day earlier, and the driver was very professional and courteous. I would use Mercury again, and recommend Mercur... [ More ] |
| | | charles douglas | | 6/3/2010 11:06:00 PM |
|
| Mercury Auto Transport | | I have shipped three cars to AZ from NC with three carriers. These guys are best. They were on time courtious, and professional. Absolutely no hassles. [ View ] |
| |
| Very happy | | Very professional from the very first phone contact right through and after delivery of vehicle. Driver was very careful and pleasant to deal with. Phone contact was made a day before arrival and the day of arrival and again within a few minutes of f... [ More ] |
| |
| Mercury Auto Transport | | I will definitely use this service again. Pickup was on time, the driver called when he was close to destination to let us know the exact time he would arrive. [ View ] |
| |
| A Lot of talk and don't deliver anything | | These guys are just a lot of hot air. My car was to be picked up in Webster, SD on 5-27-2010.
And was to be delivered in Warren, Ohio on 6-3-2010. Car has not been picked up as of yet and they are still giving me the run around about a driver. They ... [ More ] | | As we do ship so many cars each month we make it a personal conquest to make every shipment as stress free as possible. This particular review with its particular complaints are throwing us a bit back as we have done so much work for this customer.
We can always accept complaints as we are not perfect but the odd thing here is that we explained over many conversations the difficulty in locating a carrier that will happen to be in South Dakota ( a rural area) with space on their truck for his vehicle which can also load his vehicle as it does not run AND this truck has to happen to be going to Ohio vs. anywhere else in the country.
If he only knew what we've been working on to get this done and we are just about there. We have returned all his calls and spent a lot of time with him on the phone explaining everything that we are doing.
Melissa especially has kept in constant communication and as we can understand that Anthony has preferred dates we never guaranteed them we just let him know we'd do our best. If he would like to go to another company and thinks they can possible do more that what we've already done for him we understand and will have no issue refunding him.
The shame here is that from reading his review it is clear he has either no idea how hard we've been working for him and how close we are considering the locations and vehicle type involved or he simply does not understand any of the conversations that many of us here have had with him which of course is frustrating for him and us.
We never want to turn a customer away but it is clear that in this case that we are unable to gain Anthony's trust that what we are telling him is true. I don't know where he ever got the idea that all routes and shipment types are easy, effortless and happen on a dime and I know that we never gave him that idea here.
Regardless, all we want are happy, satisfied customers that believe in us that we are qualified at finding the most reputable carriers at the most reasonable prices and most of the time that's what we have. Even though we are taken back and a bit baffled by this review we will take it in stride and make our efforts doubled for every customer to understand completely how the auto transport industry works and see how it possibly could have not been communicated in a way with Anthony that he can understand and comprehend, as almost all our other customer do.
If Anthony does choose to go somewhere else we do wish him all the luck and best wishes in having his Inoperable (non-running) 1949 Ford shipped safely and that it gets to him in the same condition it is in South Dakota.
We also thank Anthony, regardless of the miss communication for the opportunity to work with him in moving his vehicle. [ view ] |
| | | Anthony | | 6/3/2010 3:30:00 AM |
|
| Denver to Boca Raton | | Very pleased with the whole process. I had heard horror stories but this was as easy as could be. Lisa gave me great confidence, the delivery driver was very pleasant and accommodating of delivery drop off times and everyone did what they promised an... [ More ] |
| | | Mart Goodall | | 6/1/2010 3:14:00 PM |
|
| My car transported | | Driver came to airport car rental area to drop off my car - changed from my apt - save me a taxi fare of having to take a taxi back to my apt (I had been out of town). [ View ] |
| |
| WORDS CANNOT EXPRESS MY 200+% SATISFACTION | | My experience with Lisa at Mercury Auto Transport was EXTREMELY STRESS FREE!! I had 1 1/2 weeks to start a new job in CA & ALL the other contacts/quotes I'd received could NOT PROMISE me a TIMELY DELIVERY date!
EVERYTHING Lisa/Mercury PROMISED... [ More ] |
| |
| car transported as promised | | This was a last minute order to transport my car from Miami to NY after UnitedAutoTransport failed to deliver what it promised. This company was able to find a driver who picked up and delivered on time, although I do have to admit that the cost of ... [ More ] |
| | | Alfred | | 5/23/2010 3:26:00 PM |
|
| Horrible Service! Do not use this company! | | I have had the ABSOLUTE WORST customer service experience of my life with this company. Their driver damaged my vehicles and forged the documentation in an attempted cover-up. For the last three weeks, I have been trying to work with MERCURY AUTO TRA... [ More ] | | We sincerely apologize for any inconvenience Mr. Kurt Buttleman and his family experienced during the transportation of their vehicles. We contracted a reputable carrier, Glory Auto Transport, who we had worked with in the past to safely transport two vehicles for Mr. Buttleman. Upon delivery, Kurt noticed significant damage to both vehicles as well as a discrepancy on the bill of lading. Mr. Buttleman immediately contacted us and informed of what occured. We then spoke with the driver from Glory Auto Transport (George) and asked how the vehicles were damaged. Initially, George was hesitant to take responsibility for the damages and claimed most of the damage was pre existing. This caused a delay with the insurance claim process. After several days of inconclusive phone calls with George, we contacted the insurance agent directly to verify he had notified them. Once the claim was filed, Northland Insurance Co. assigned an adjuster (Jennifer Klein) to visit Kurt and make an assesment of the damages. At this point, Mr. Buttleman had already chosen a body shop to begin repairing both vehicles. We contacted Jennifer to receive an update on the claim and to ensure Mr. Buttleman was to be reimbursed for the cost of repairs. Jennifer was very helpful and advised she had been in touch with Kurt and was dedicated to provide resolution. After a follow up call, Mr. Buttleman advised one of his vehicles was repaired and the other was being worked on. Naturally, Kurt was not happy with the service he received from Glory Auto Transport and is currently seeking reimbursement. We have attempted to contact Glory Auto Transport on multiple occassions via phone and email with no response. On 05/20/2010, we reimbursed Mr. Buttleman our broker fee of $200.00 for the inconvenience. We will continue our efforts to contact George on behalf of Mr. Buttleman and seek compensation or reach an acceptable agreement. We truly hope Kurt is satisfied with our efforts and will review this posting. [ view ] |
| |
| Transport of car from Florida to Wa state | | Being a senior and having never shipped a car, I was nervous about even attempting to ship one. After having obtaining a list of auto transport brokers online, I checked with the Better Business Bureau. What a great resource. USE IT! The company ... [ More ] |
| | | Karen | | 5/11/2010 2:55:00 PM |
|
| Great service! | | Mercury Auto Transport did an outstanding job in helping me find someone that would get my car from Maryland to California. They were certainly one of the more affordable services that I found, and they really helped me stay within my traveling budge... [ More ] |
| | | Michele | | 5/10/2010 4:50:00 PM |
|
| Poor Communications | | Lisa was extremely helpful in arranging Transportation. My disappointment came from the lack of communication from the transpotor that Mercury arranged. They first put me on the "elevator" because the Carrier "had to go out of his wa... [ More ] |
| |
| Customer service | | Customer service from the contact person to the driver was excellent and I would recommend the company and use them again for my vehicle transport needs. [ View ] |
| | | Cynthia Cummins | | 5/7/2010 11:41:00 AM |
|
| Thank You Thank You!! | | I just wanted to say it was a pleasure talking to you Kat. Mercury
Transport is the absolute best and you are the reason the company does so
well "WOW" that was the fasting shipping of a car I have ever received,
Thank You Thank You. I... [ More ] |
| | | Joe N | | 5/6/2010 11:35:00 PM |
|
| Vitialy | | Vitialy was the truck driver. he was very communicative. he responded to my inquiries quickly. He was able to deliver the car to the exact location requested. The pick up was late due to some pick up problems in another location. I then chose to desi... [ More ] |
| |
| Review of Transport | | This was a pleasant experience from start to finish. While the car was supposed to be picked up in Montgomery Village MD on Monday, it was actually Saturday before it was picked up. However, I am aware that this is not an exact science and I was ke... [ More ] |
| |
| Excellent explanation of rates and excellent service | | Although I received many quotes for transporting my car to my mother in Florida, some were more helpful than others in explaining the charges for this service. However, by far the most helpful was Mercury Auto Transport which explained the per milea... [ More ] |
| |
| No need for Scepticism | | The lowest price is really the lowest price, with no hassels from Mercury Auto Transport. To my surprise, I got great service and a GREAT price! Will use them in the futrure for all my auto transport needs. Thanks Lisa and crew! [ View ] |
| |
| transport of yacht & trucks | | My first contact with Mercury Transport was thru Lisa to arrange transport of my yacht and tow truck from central California to Sequim Wa. She was proffesional, pleasent, very efficient. After posting the transport she kept in constant contact, findi... [ More ] |
| |
| Great Job | | Jan and crew,
This was my first auto transport and I did alot of homework to find a good carrier. I wanted someone who was honest and made me feel confident that my 1969 Pontiac Firebird Convertible would be delivered hassle free. I spoke to m... [ More ] |
| |
| bad customer service & never found carrier! | | They seemed nice and explained everything, but after giving them all the information and ALL the time in the world....they still never found a carrier and never would contact me either. It was a pain trying to get someone to answer the phone. Kat N... [ More ] |
| | | Faith Hagler | | 4/12/2010 7:09:00 PM |
|
| Camaro shipped in one piece with great sevice! | | I purchased this car from a man off ebay and was nervouse about the whole deal. Eric did a great job in making the time to help me make this shipment as easy as possible. I just got my car and I have to say that the service and communication betwee... [ More ] |
| |
| 68 camaro | | I was just like everyone else scared to death about having a vehicle shipped that far I have heard storys but charlie @ mercury auto transport really spent the time with me and explained how it really works in the shipping world.It's nothing like the... [ More ] |
| |
Mercury Auto Transport, LLC Home | 2 | 3 | 4 | 5
Archived Reviews
|
Valley Solutions, Inc.